Service History
Discussion
My existing car has been serviced within the AUDI dealer network until my last service where I went to an independent specialist, my last MOT was also done by an Audi dealer. In discussions with a Skoda dealer yesterday regarding the value of my car as a trade in they produced a digital record of my cars service history (VMS), the most recent MOT was not recorded on the document nor the most recent service. I was informed that the independent service would have appeared if genuine VW group parts were used. Despite me providing the receipt for the service and also the MOT certificate they stated that while they could market the car as having a full service history, they could not market it as ‘approved used’ as the service was not recorded on the (VMS). Not unsurprisingly they then reduced the value offered for my car.
I have two questions.
1. The VMS document is incomplete as the MOT is not recorded, how do I go about getting this corrected.
2. Is the position of the dealer correct, should I be penalised for getting my car serviced out with the dealer network, which is a cosumer right, and thus affect my trade in value. Or are they simply trying to drive down the offer on my car.
Grateful for any thoughts and thanks for reading.
I have two questions.
1. The VMS document is incomplete as the MOT is not recorded, how do I go about getting this corrected.
2. Is the position of the dealer correct, should I be penalised for getting my car serviced out with the dealer network, which is a cosumer right, and thus affect my trade in value. Or are they simply trying to drive down the offer on my car.
Grateful for any thoughts and thanks for reading.
Thanks for taking the time to give such a detailed response.
If, as you suggest, this is a way of dealers penalising customers for exercising their statutory right to have their car serviced out with the dealer network then fair enough, that is their prerogative. It does seem a touch underhand as I’m pretty sure this isn’t widely publicised and unfortunate that you only find out about if when you come to trade in against a new car. Ultimately though it will be the dealers loss as I’m happy to shop around and see if a better deal is available elsewhere.
If, as you suggest, this is a way of dealers penalising customers for exercising their statutory right to have their car serviced out with the dealer network then fair enough, that is their prerogative. It does seem a touch underhand as I’m pretty sure this isn’t widely publicised and unfortunate that you only find out about if when you come to trade in against a new car. Ultimately though it will be the dealers loss as I’m happy to shop around and see if a better deal is available elsewhere.
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