Wedge windscreen repair.....NOT

[mrzigazaga]

Hi Peeps...

Well as you may know i had a stoned chip in my screen after going to Wroxall,

BEFORE:
Taken outside the screen


So i phoned my insurance company up to get a repair, They recommended one of their contractors who just so happened to be the same rude bastids from last year but i thought i would give them another chance....

The repairer tuned up this morning and was mumbling about it being too big a repair and would need a new screen...Its less than a 5p and how he can judge just by looking???..
He put on the invoice customer wanted it done as the screens are hard to get...Errr you said you could repair it WTF????...I wish he had said no as i had already spoken to Paul (Glassman) who was confident that it was repairable, When i showed Paul the before & After he said they have bodged it up and ruined the screen....And i make him right.

AFTER:
Taken inside the screen.


Just phoned the windscreen firm recommended by my insurance and after a brief conversation where he proceeded to say that I don't know what I'm talking about and neither does Paul???...He then offered to come and try to repair a repair....Seriously???....And when i said that i was not happy and i will be taking this up with the insurance company he put the phone down on me!.

Im not a happy

Jokers



Ziga

[mrzigazaga]

Tony you are right in what you say, I have already paid the excess of £25...The repair admittedly looks bigger as its a close up...The actual size is about a 5p..Which in the great scheme of things is a repair and not replace issue, The chip is just inside the bottom sweep of the wiper and cannot be seen whilst driving...Im more peeved of that it doesn't look any different...He did not warm the glass to remove any moisture nor did he warm it afterwards...He also spat on the suckers to stick them to the screen...Nearly wrenched the door off to have a look inside.

He took 20 minutes to do it and was talking for ten of those.

Paul is fuming as he knows his stuff and would not of let this go like this or at worst case would not of charged...This particular company is rude and inapt at repairing windscreens and should NOT be touching Classic cars
None of the gel went into the cracks and there is moisture in the form of two bubbles in the so called repair...Horrendous...My insurance company will now have to sort this, They need to refund the £25 and I'm not paying the excess for a new screen which now may be needed.

This will be an expensive lesson to them as i complained about this company last year when i needed a new screen.

I gave them Pauls details and advised them to offer his services to owners of prestige and classic cars...Obviously they didn't listen.

I now will request a new screen at their expense ..Again and without logging a claim against my insurance...Im not paying for incompetence .....

Its a real shame that we cannot name and shame because it would stop this rubbish happening to others..


Cheers


Ziga

[mrzigazaga]

For defo mate...

To add insult to injury he has put TVR Tazmin down on the paperwork......Jees.....Thanks...Ziga

[mrzigazaga]

Grady said:

Having had a fair number chips repaired, I would have guessed that one was already too big to fix . Sorry for your aggravation. Grady

Its deceiving due to how close i took the pic, Here is one a bit further away.....

This was a before picture.


It was bordering 5 pence in size...

[mrzigazaga]

RCK974X said:

(does that mean it was a dodgy repair ?)

Going by what could of been done and what has been id say yes...There was no extraction of any water in fact i had put some clear tape over it as recommended by Paul who advises to do that immediately to avoid any moisture ingress....This tw@ then sprays window cleaner on the tape and then scrapes the tape off with a Stanley blade...Then puts the gizmo on the effected area but spits on the suckers to get them to stick...Thanks for that you dirty tw@....And then proceeded to put a tiny amount of gel in...He then said..."Er..look the black bits are going"??? WTF...Am i blonde ..Have big knockers and goofy teeth?...(Wasn't that a film...Shallow Al)....WTF are "Black bits".....
In the beginning he was saying..."its a big chip and you need a new screen"...He didn't measure it but i have and it is five pence in size with a tiny top part of the crack showing...

I advised him they would have a job finding the right screen...Especially going by their previous shenanigans with the last screen that did crack.

He said its repairable and if he had not then i would of had the work carried out by a professional glass fitter/Repairer like our friend the Glassman...Who despite being accused of talking out of his backside by the manager of this said windscreen company knows exactly what he is doing...Explains every part of the fitting as he is doing it...Is clean has all the correct apparatus and tools needed....And well here is the screen that Paul fitted for me last year...
It was no rush job and everything was done correctly...He even painted a seal along the inner part of trim where the glass rests as not to have it come un glued and leak!



The trim that Paul used was the same as what was there originally and you would not believe the conversation from these very same jokers that my insurance company are still using...According to them there was no trim on these cars and they were bonded in...When i asked how many TVR's they have done in their so called 25 year history he mumbled a bit and then said "None"... Tw@

Some more pictures of Paul the Gassman's work





Superb


I would hate to of thought what i would of got using these bloody jokers!....

I did say i was going to remove my dash at some point...His reply was..."Oh i wouldn't do that...You may crack the screen"...Really???...Obviously has never worked on a TVR either!

[mrzigazaga]

Well i have spoken with the insurance company and have put in a formal complaint and showed them the pictures regarding the before and after and the scale..

A representative from the windscreen company is supposed to be calling me as regards to repairing the repair...Again I'm not confident this is:

1. Possible
2. To be carried out competently by this particular company

If they send a joker round then it will escalate into an argument and i will be left in the same scenario that I'm in now...Just a bit more stressed about it all.

The insurance company have assured me that this will be dealt with accordingly...The ball is in their court.

Here is a pic of the damage to scale...How was this Quoted by NW...a "Large chip...Possibly beyond repair"...???

(Couldn't get a clear image...Bloody phones)

You can see that it is around the same size as a 5p..If not smaller.

[mrzigazaga]

Wedg1e said:

Well OK, assume the old screen is out, old sealant removed... price of new glass?

PM me if you don't want to discuss openly.

Hi Ian...Sorry i spoke to Paul today and forgot to ask him for you...I will send him a text.


This is what Paul sent me today as it was a repair he was doing today in roughly the same place and size as mine was..

This is how it should look when done by a glass "Technician" instead of BJ....Paul had the camera fixed so that the picture was taken in the same spot.

BEFORE:

AFTER:

Close-up


Now you can see why I'm pished off!

I shall also be forwarding these pictures to my insurance company..