Focus cambelt failure - any chance of help from Ford?
Discussion
Hi all.
A friend of mine recently had the cambelt break on her '52' reg 1.8 Focus after 81K miles.
She had specifically checked before the car's last service, and confirmed with the (independant) garage, that the cambelt was not due to be replaced until the 100k service.
Up until that service, the car had been Ford Main Dealer serviced. The last service, performed according to Ford's scheduled work, was at an Independant because of previous unsatisfactory service by the Main Dealer.
My friend has approached Ford for reimbursement/a contribution towards the repair costs incurred (£1,100) and received a flat refusal.
Any advice that may lead to a more successful outcome would be gratefully received e.g. names/departments to pursue the case with, examples where compensation had been extended in similar circumstances , knowledge of un-official admissions that the publicised 100k mileage limit was overly optimistic, etc.
Thanks.
A friend of mine recently had the cambelt break on her '52' reg 1.8 Focus after 81K miles.
She had specifically checked before the car's last service, and confirmed with the (independant) garage, that the cambelt was not due to be replaced until the 100k service.
Up until that service, the car had been Ford Main Dealer serviced. The last service, performed according to Ford's scheduled work, was at an Independant because of previous unsatisfactory service by the Main Dealer.
My friend has approached Ford for reimbursement/a contribution towards the repair costs incurred (£1,100) and received a flat refusal.
Any advice that may lead to a more successful outcome would be gratefully received e.g. names/departments to pursue the case with, examples where compensation had been extended in similar circumstances , knowledge of un-official admissions that the publicised 100k mileage limit was overly optimistic, etc.
Thanks.
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