National Breakdown Organisation
Discussion
OK so I thought I'd better not mention the name, don't want to cause a stir and all that, but...
This morning my Chim decided it didn't like its radiator and wanted a new one. It communicated this to me in the traditional way be spraying coolant all over the engine etc. Not a major problem, the car has been good to me and I can forgive it most anything due to the
factor. So, called the said national breakdown organisation and said " the radiator has gone on my TVR, please can you send a flat bed lorry to take it to the garage"
Reply " we'll sir at the risk of sounding patronising, we always send an engineer out first to see if anything can be done"
Me "no point the radiator is leaking everywhere, it'll need a replacement, it shouldn't be towed so hence the need for a flat bed"
Reply "well it's policy sir that we send an engineer"
Me "OK, OK I give in !"
An hour later the engineer turns up.
"Yeah your radiator's gone, and I don't think we can tow you, I'll organise a flat bed"
Me "Gosh I am surprised"
Another hour passes by and a recovery service van turns up !!
"We were told be control that it was just overheating, I'll find out when we can get a flat bed out to you"
...."we'll sir I'm afriad it's going to be 2 hours"
I think you all get the picture now. Why oh why won't the said national breakdown organisation just listen to its customers, it would save us all a lot of time and money.
This is the third time they've not listed to me, each time I knew the car was not going to be fixed at the road side and each time the know better.
Strongly worded letter will be accompanying the customer questionnaire they have kindly left me.
I'm sure this has happened to some of you, we drive TVR's, we may not be mechanics, but we know when something major is wrong.
What does it take to make them listen ?
This morning my Chim decided it didn't like its radiator and wanted a new one. It communicated this to me in the traditional way be spraying coolant all over the engine etc. Not a major problem, the car has been good to me and I can forgive it most anything due to the
factor. So, called the said national breakdown organisation and said " the radiator has gone on my TVR, please can you send a flat bed lorry to take it to the garage" Reply " we'll sir at the risk of sounding patronising, we always send an engineer out first to see if anything can be done"
Me "no point the radiator is leaking everywhere, it'll need a replacement, it shouldn't be towed so hence the need for a flat bed"
Reply "well it's policy sir that we send an engineer"
Me "OK, OK I give in !"
An hour later the engineer turns up.
"Yeah your radiator's gone, and I don't think we can tow you, I'll organise a flat bed"
Me "Gosh I am surprised"
Another hour passes by and a recovery service van turns up !!
"We were told be control that it was just overheating, I'll find out when we can get a flat bed out to you"
...."we'll sir I'm afriad it's going to be 2 hours"
I think you all get the picture now. Why oh why won't the said national breakdown organisation just listen to its customers, it would save us all a lot of time and money.
This is the third time they've not listed to me, each time I knew the car was not going to be fixed at the road side and each time the know better.
Strongly worded letter will be accompanying the customer questionnaire they have kindly left me.
I'm sure this has happened to some of you, we drive TVR's, we may not be mechanics, but we know when something major is wrong.
What does it take to make them listen ?
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