Help please - metallic "sparkle" paint match?

[Flat6]

My BMW's just had some paintwork to the rear quarter and bumper following a scrape and although the colour seems to match fairly well the "sparkle" in the metallic is noticeably different from the rest of the car.

The colour is mineral grey and has a fairly subtle level of metallic from the factory but the repaired area has much more sparkle. The clearcoat seems a lot thicker/heavier than the rest of the car too but I don't know if this would make it more sparkly?

I rejected the repair and the dealer took the car back saying they'd re-paint it but all they've done is flat back the new clearcoat and re-machine polish it and the surrounding panels!

The metallic effect still looks way off in the sun and now it's got a glass like finish on the new paint which doesn't match the orange peely effect of the rest of the car.

Before I take this further is my expectation of the BMW dealer's paintshop too high, should they be able to match the factory metallic sparkle?

The car is only 6 months old and rest of the paintwork still like new. I know I'm probably fussier than the average punter but I took it to BMW as they assured me it'd be as good as new

[Flat6]

Thanks guys.

They insisted they'd corrected it by painting it again. I disagreed but they said it's now been signed off and that if I'm still unhappy I should take it up with my insurance company and get their assessor to check it!!! My insurer didn't want to know as I'd specified I wanted it to go to BMW rather than their own bodyshop

Fortunately my dashcam recorded their "repaint" and proves my car never went anywhere near the paint booth!!! They've now said a communication issue with their bodyshop caused the issues and they'll take it in again to re-do it. I don't even want to consider it's not going to be right after the 3rd attempt...

[Flat6]

mon the fish said:

Our local BMW dealer took 12 attempts to paint the rear doors on the Mini Clubman we had. We eventually got so p*ssed off with them we sold the car

Wow, just wow!

I'm surprised they took back that many times never mind failed to fix it after so many attempts. After the second "attempt" on mine (as they didn't actually put any paint on) they were very reluctant to look at it again. It's only the dashcam footage and threat of taking it up with BMW UK which seems to have changed their tune as it's now booked in for a repaint next week. I'm not confident at this stage that they won't try to cut corners again, but we'll see..

Edited by Flat6 on Tuesday 20th June 14:15

[Flat6]

Just to close this I can now advise after some pain in getting them to do it again I've just got the car back and it's much much better!

Both the colour shade and metallic flake are now consistent with the rest of the car. Pity it took 3 attempts and a lot of hassle to get there but I'm happy with the result so it was worth persevering.

I was beginning to wonder if it was just me with high expectations but they've proved that's not the case so thanks for the advice of those who posted above.