Looking for Rough cost for Alloy Refurb
Discussion
Thanks for everyone's response. This is the response I got to my complaint, not sure how to respond without the use of expletives:
Thank you for your e-mail.
According to the repair estimate, the costs for this very damage was appraised with EUR 494,97 + 20 % VAT. As a customer-courtesy, we only billed a flatrate amount of EUR 270,00 + 20 % VAT. The damage calculation was made by means of the appraisal software AUTDATEX, which is in use at Austrian workshops and damage appraisers and is therefore accurate and correct.
Please find attached all relevant documents.
We hope this information will help and appreciate the opportunity to serve you in the near future.
Yours sincerely,
Customer Service Center
Thank you for your e-mail.
According to the repair estimate, the costs for this very damage was appraised with EUR 494,97 + 20 % VAT. As a customer-courtesy, we only billed a flatrate amount of EUR 270,00 + 20 % VAT. The damage calculation was made by means of the appraisal software AUTDATEX, which is in use at Austrian workshops and damage appraisers and is therefore accurate and correct.
Please find attached all relevant documents.
We hope this information will help and appreciate the opportunity to serve you in the near future.
Yours sincerely,
Customer Service Center
No it's defo a refurb. Not sure I can upload a pdf here or I would. The quotes in german, but I can make out enough to understand it's a refurb and as around a dozen steps/items listed, snap shot example here and it goes on......
Lackierzeitkosten ( 115,92 EUR je Std. / 10 AW je Stunde) AW Preis
LACKIERZEIT 8,0 92,74
PREPARATION METAL 5,0 57,96
VORBEREITUNG FARBE ANMISCHEN 3,0 34,78
VORBEREITUNG FARBMUSTER 3,0 34,78
Summe 19,0 220,25
Lackier-Materialkosten Preis
Reparaturlackierung 12,86
Materialkonstante Metall 37,70
Materialkonstante Farbmuster 4,34
Materialindex (134,17 %) 18,76
Summe 73,66
Lackierzeitkosten ( 115,92 EUR je Std. / 10 AW je Stunde) AW Preis
LACKIERZEIT 8,0 92,74
PREPARATION METAL 5,0 57,96
VORBEREITUNG FARBE ANMISCHEN 3,0 34,78
VORBEREITUNG FARBMUSTER 3,0 34,78
Summe 19,0 220,25
Lackier-Materialkosten Preis
Reparaturlackierung 12,86
Materialkonstante Metall 37,70
Materialkonstante Farbmuster 4,34
Materialindex (134,17 %) 18,76
Summe 73,66
Eventually some sanity, got the following from the rental company, which seams more reasonable. Glad now that I questioned it and thanks also to all who provided me with very useful feedback:
Thank you for your reply.
After discussing this file with our Director of Operations, we are willing to reduce the billed damage costs (or rather the billed damage flatrate amount) as a gesture-of-goodwill to EUR 130,00 + 20 % tax. Please let us know within 7 business days, if you want to accept our goodwill proposal, in order for us to take corrective action in this regard.
We hope this information will help and appreciate the opportunity to serve you in the near future.
Thank you for your reply.
After discussing this file with our Director of Operations, we are willing to reduce the billed damage costs (or rather the billed damage flatrate amount) as a gesture-of-goodwill to EUR 130,00 + 20 % tax. Please let us know within 7 business days, if you want to accept our goodwill proposal, in order for us to take corrective action in this regard.
We hope this information will help and appreciate the opportunity to serve you in the near future.
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