Damaged in transit

[ocd]

I’d appreciate some advice on this. Mrs OCD ordered a new electric bike from a well known retailer. It arrived yesterday. The carton in which it was packed had clearly been bashed about a bit. We took photos during the unpacking and found that there was damage to the front fork where the wheel attaches. The plastic scuff guard that was supposed to protect it was broken, and there is bare alloy exposed over a small area. There were also a couple of light scratches on one of the crank arms. We assembled it and everything else seems to be in order. The front wheel runs true so I don’t think that there is an alignment problem due to a bent fork. We contacted the vendor who said that we could either get some money off as compensation, or send it back for a full refund. They haven’t got another one in stock. I’m tempted to ask for the cost of a new fork and crank arm plus the cost of fitting at LBS but wondered if we’d be better off sending it back. What would you do?

[ocd]

Thanks for the reality checks. I will see what they say today.