Cancelling a track day for a refund? Possible?
Discussion
Hi folks
Not fair for me to name the provider here and it's against the rules. However, I booked a track day to take place In July 3 days ago (Monday). Unfotunately lte last night the car we were taking has suffered somewhat of a catastrophic engine failure! This leaves us with no car to go in.
I called the provider this morning and was told i could only have credit to reuse with them. I couldn't get a refund to my card. I also must rebook within 3 months, which since my mate now needs a new/ rebuild of his engine, isn't going to happen, he has a kid on the way and getting rid of the car was potentially on the agenda anyway.
My question is, an internet purchase, 3/4 days in, I have a right to cancel for a full refund don't i? Within 14 days? Are they allowed to ring fence £400 of my money and just hold it? Plus also just take it from me when i have no means of using the credit with their time frame?
It was booked on a credit card, so i guess if they don't play ball i can lean on the CC company?
Not fair for me to name the provider here and it's against the rules. However, I booked a track day to take place In July 3 days ago (Monday). Unfotunately lte last night the car we were taking has suffered somewhat of a catastrophic engine failure! This leaves us with no car to go in.
I called the provider this morning and was told i could only have credit to reuse with them. I couldn't get a refund to my card. I also must rebook within 3 months, which since my mate now needs a new/ rebuild of his engine, isn't going to happen, he has a kid on the way and getting rid of the car was potentially on the agenda anyway.
My question is, an internet purchase, 3/4 days in, I have a right to cancel for a full refund don't i? Within 14 days? Are they allowed to ring fence £400 of my money and just hold it? Plus also just take it from me when i have no means of using the credit with their time frame?
It was booked on a credit card, so i guess if they don't play ball i can lean on the CC company?
The spinner of plates said:
What did the cancellation terms state when you booked it?
eta sorry to ask the obvious..
Was on my mobile, didn't read them all, of course. If i have to take credit i will. Just seems a tad off after just a few short days, fir someone who has booked more than a dozen days with this provider.eta sorry to ask the obvious..
Rowe said:
you have to book within 3 months, but the booking doesn't have to be before that date....... Don't see what the issue is personally.
Correct, but how am i supposed to know when i can next make a track day in say 6 or 12 months time? Particulrly 2 of us, in a car that might not exist? From what i understand this is a one-shot deal too, one rebook and that's it, they eat my £400.
Thanks all for your responses. 2 things to update:-
1. Pal and I are currently Formulating a possible plan as suggested for a cheap shed we could take for a blast. So thanks!
2. Probably not a big coincidence based on where this is posted, but someone randomly PM’d me from the TDO and asked if it was them. I now have a named contact who has told me if I make my mind up within the next week, they’ll get around the red tape and get me a refund, direct to my card! Which is great. The power of this place sometimes is great.
Cheers all
1. Pal and I are currently Formulating a possible plan as suggested for a cheap shed we could take for a blast. So thanks!
2. Probably not a big coincidence based on where this is posted, but someone randomly PM’d me from the TDO and asked if it was them. I now have a named contact who has told me if I make my mind up within the next week, they’ll get around the red tape and get me a refund, direct to my card! Which is great. The power of this place sometimes is great.
Cheers all
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