Service Management into Project Management
Discussion
I've been working within Service Management for nearly 9 years now and would like to get into the Project Management world.
It's something that I have wanted to do for a while now having sat Prince2 foundation about 5 years ago. I contract for work and the contracts kept coming and the daily rate kept going up, as a single person at the time it was great so I just continued to work within Service Management.
Since having my son, I'd like to be closer to home (currently do a 5 hour daily commute) and it's got me looking at Project based role's too as there are an abundance of them within an hour's journey from home.
Now the issue I have is having agencies consider my CV for a PSO/PMO role. I'm happy with the reduction in rate and I know I can't just jump into a PM role, but I've even struggling to get down to the interview stage for project based roles. Granted my CV is very heavily tailored to Service Management but without lying what else can I do on my CV to help with this? Can anyone offer me any advice?
I am also looking into sitting Prince2 Practitioner and/or Agile/Scrum based qualifications as well which seem to get your
CV onto the hiring manager's desk.
I've done transition duties, change and HOTS activities and have a few ITIL qualifications to my name as well.
Thanks for your time
It's something that I have wanted to do for a while now having sat Prince2 foundation about 5 years ago. I contract for work and the contracts kept coming and the daily rate kept going up, as a single person at the time it was great so I just continued to work within Service Management.
Since having my son, I'd like to be closer to home (currently do a 5 hour daily commute) and it's got me looking at Project based role's too as there are an abundance of them within an hour's journey from home.
Now the issue I have is having agencies consider my CV for a PSO/PMO role. I'm happy with the reduction in rate and I know I can't just jump into a PM role, but I've even struggling to get down to the interview stage for project based roles. Granted my CV is very heavily tailored to Service Management but without lying what else can I do on my CV to help with this? Can anyone offer me any advice?
I am also looking into sitting Prince2 Practitioner and/or Agile/Scrum based qualifications as well which seem to get your
CV onto the hiring manager's desk.
I've done transition duties, change and HOTS activities and have a few ITIL qualifications to my name as well.
Thanks for your time
Thank you all for the responses. I'll forward my CV on to the poster's above.
I personally have no doubt that I don't have the right experience for the role, within my time as a Major Incident Manager I've had to present updates directly to the board of directors for some major outsourcing companies and to CEO's for the customer's as well.
Just need to get my foot into the door.
Mini rant time but my current role is driving me mad, only been in it for 2 months but sadly we are all treated like 5 year olds, never had a manager so power hungry that literally has no clue on what they are doing. My agency are aware and it's not the first time someone has raised an issue about this individual as well.
I went to a 2 hour Service Review meeting last week for the sole purpose of clicking next page on a PowerPoint presentation while making a paragraph of notes. Something that I challenged as not an appropriate use of my time (having ran these meetings before you don't need a note taker) and I was told your going as I told you too.
I need to use two hands to count how many times I have been close to handing in my notice. It is an option but not the smartest moves for me to make as I used up a fair amount of my reserves during the couple of months I had off after my son was born. It is also the main reason why I would like to make this jump as quick as possible.
I personally have no doubt that I don't have the right experience for the role, within my time as a Major Incident Manager I've had to present updates directly to the board of directors for some major outsourcing companies and to CEO's for the customer's as well.
Just need to get my foot into the door.
Mini rant time but my current role is driving me mad, only been in it for 2 months but sadly we are all treated like 5 year olds, never had a manager so power hungry that literally has no clue on what they are doing. My agency are aware and it's not the first time someone has raised an issue about this individual as well.
I went to a 2 hour Service Review meeting last week for the sole purpose of clicking next page on a PowerPoint presentation while making a paragraph of notes. Something that I challenged as not an appropriate use of my time (having ran these meetings before you don't need a note taker) and I was told your going as I told you too.
I need to use two hands to count how many times I have been close to handing in my notice. It is an option but not the smartest moves for me to make as I used up a fair amount of my reserves during the couple of months I had off after my son was born. It is also the main reason why I would like to make this jump as quick as possible.
Thanks Rog. You've seen my CV since you posted that comment and can possibly understand why it wasn't possible for me to learn everything about the job. I was also told one thing in the interview/job description compared to experienced something else doing the actual job.
The funny thing is that even though this team has been operating for 5 years, there are a lot of people who don't actually know what this team does.
Back on topic, I also agree that being a PM isn't hard, I've worked with a few over the years and they have also given me some tips, with all of them saying to me to sit Prince2 first of all and then watch the phone buzz for interviews.
I'll keep this thread updated with my journey incase anyone else is interested.
The funny thing is that even though this team has been operating for 5 years, there are a lot of people who don't actually know what this team does.
Back on topic, I also agree that being a PM isn't hard, I've worked with a few over the years and they have also given me some tips, with all of them saying to me to sit Prince2 first of all and then watch the phone buzz for interviews.
I'll keep this thread updated with my journey incase anyone else is interested.
paul789 said:
Personally, ITSM lost its allure after a while - effectively damage limitation, having to apologise for piss poor quality and delivery.
Thank you Paul, will also contact you when my CV is ready. Money is a factor but its more the work/life balance.
In an ideal world I'd love to be like a PM that I've worked with before, he contracts and does one project then takes 3/6/9 months off and then does another and so on. That would be perfect.
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