Maximum time to repay expenses

[cml24]

I work staff for a large multinational company and I'm struggling to get my employer to repay my expenses.

The expenses in question were incurred throughout July this year. I submitted the claim at the very beginning of August and have yet to be paid.

The policy says expenses should be repaid with two weeks of submitting. There is no issue with my claim and it has sat approved by management for quite a while now. The issue is due to a computer problem, change of system, incorrect personnel details storred for me and lack of staff to sort the issue out.

I've raised various 'tickets' to HR, IT, my mangers etc and they are all aware there is an issue but nothing has actually been done.

I couldn't find anything about an acceptable time for an employer to repay an employee expenses when I searched online, so just wondering what others thought? Should I submit some kind of formal complaint? I'm concerned if I don't keep kicking up a fuss they will never pay me. They keep marking the 'tickets' I raise as resolved, so if I did nothing more I would definitely not be paid and from their point of view the issue would go away.

For reference the claim is similar to a month's pay.

[cml24]

2 sMoKiN bArReLs said:

I'd track down exactly where they are in the system a talk to that person if possible.

I think the company it's outsourced to is in hungry. I drove to another office to speak to someone when the case was assigned to an actual human. They seem as frustrated as I am and are trying to resolve a couple of similar cases.

I don't want to complain about the people trying to help, because they are trying. Maybe I can make that clear if I figure out a way to write a complaint.

[cml24]

I have been unable to travel in my current role, due to my expenses issues. It's certainly holding back my work which is an issue for me and my management. Although, I guess not a big enough issue for them that the right people want to get involved and sort it out though.

It's not a case of getting them approved. That happens quite quickly. I understand it to be HR/IT issues that mean all the data they store about me and what projects I'm on, who pays my expenses etc are incorrect. Nobody I can talk to has the power, inclination or ability to resolve it though.

I will keep pressing informally for now at least. But I will raise the possibility of a formal complaint with HR team members that are trying to help. I think they would support it.

It's good to hear other people's experiences and timescale expectations as well.