BMW E92 M3 Oil service botched by BMW?
Discussion
Hi
After some advice I dropped my E92 M3 in at BMW to have it's oil and brake fluid service (17,000 miles).
I was supposed to be collecting at 5 but they said the cars not going to be ready because there is a problem. Apparently the technician replaced the oil but it said the level was too high. So they drained some out. But it still says the level is too high so they want to keep it overnight to 'investigate' the sensor.
My fear is they have botched it, I've a vague recollection that the oil change needs to be done in a very specific way and they have probably done it wrong. I further suspect they are going to charge me to replace the sensor or something.
Can anyone offer some advice (ideally before I go and collect tomorrow) on whether I should expect to be paying extra to have this problem (which it didn't go in with) fixed or some ammunition as to why this is more than likely their doing?
Regretfully I'm not mechanically minded and I've got a suspicion they are going to lead me down the path on this one...
After some advice I dropped my E92 M3 in at BMW to have it's oil and brake fluid service (17,000 miles).
I was supposed to be collecting at 5 but they said the cars not going to be ready because there is a problem. Apparently the technician replaced the oil but it said the level was too high. So they drained some out. But it still says the level is too high so they want to keep it overnight to 'investigate' the sensor.
My fear is they have botched it, I've a vague recollection that the oil change needs to be done in a very specific way and they have probably done it wrong. I further suspect they are going to charge me to replace the sensor or something.
Can anyone offer some advice (ideally before I go and collect tomorrow) on whether I should expect to be paying extra to have this problem (which it didn't go in with) fixed or some ammunition as to why this is more than likely their doing?
Regretfully I'm not mechanically minded and I've got a suspicion they are going to lead me down the path on this one...
Yes I get that, and I'm aware the iDrive reading isn't that acurate and takes about 15mins to come up. Being a main dealer I thought they might have a more accurate way to determine the oil level rather than waiting for iDrive - which research suggests is notorious for misleading readings. Cars without dipsticks - who on earth thought that was a smart idea...
The local dealer doesn't have the best reputation so i wouldn't be surpised if they did overfill it...
I'm kind of hoping it does resolve itself overnight, I wonder if they are too - incredibly vague on the phone...
The local dealer doesn't have the best reputation so i wouldn't be surpised if they did overfill it...
I'm kind of hoping it does resolve itself overnight, I wonder if they are too - incredibly vague on the phone...
Edited by dodge586 on Friday 7th July 21:27
Well obviously the only reason I go is the same reason as most to get the 'BMW' stamp. The car is not new but as a 2011 with only 17k on it's not exactly abused either. Plus it’s in perfect condition, yes I am a little sensitive about it.
But to conclude the story I picked it up today. Apparently the sensor needed 'recalibrating'. It wasn't until I got home I noticed the mileage was +32 and the MPG had dropped to 15.9 (from 22).
Immediately rang the service manager and asked for an explanation... apparently to recalibrate the sensor they needed to do an 'extended road test'. The reason the MPG is so low because they also disconnected the battery which reset the average. But 30 miles is quite some test, and given fly massacre on the screen I’m not entirely convinced someone wasn't having a bit of fun at my expense...
But to conclude the story I picked it up today. Apparently the sensor needed 'recalibrating'. It wasn't until I got home I noticed the mileage was +32 and the MPG had dropped to 15.9 (from 22).
Immediately rang the service manager and asked for an explanation... apparently to recalibrate the sensor they needed to do an 'extended road test'. The reason the MPG is so low because they also disconnected the battery which reset the average. But 30 miles is quite some test, and given fly massacre on the screen I’m not entirely convinced someone wasn't having a bit of fun at my expense...
No one drives it apart from me.
My concern is not the MPG - so much as the mileage, I can sort of understand the MPG figure if the average had been reset, though it does still seem a bit on the low side for sensible driving. Its the fact that they did over 30 miles in it, that's one heck of a test drive. The oil will be at temp after 15 mins idle or 5-10 min at a pootle.
30 miles isn't far off Northampton to Oxford... seems unnecessary.
My concern is not the MPG - so much as the mileage, I can sort of understand the MPG figure if the average had been reset, though it does still seem a bit on the low side for sensible driving. Its the fact that they did over 30 miles in it, that's one heck of a test drive. The oil will be at temp after 15 mins idle or 5-10 min at a pootle.
30 miles isn't far off Northampton to Oxford... seems unnecessary.
The reason no one else drives it because it's my car, my pride and joy. Surely on a car forum such as this it's not necessary to explain the notion of pride and joy? If I damage it it's fine - if someone else damages it then I'm not going to be happy. Also, anyone else, female or otherwise puts the insurance up – I know I’ve tried.
But also, cars are different things to different people. A car to you might only be something to get you from A to B but a car to someone else might be something they have idolised and saved 10 years for... the thought of it being treated inappropriately when you take the upmost care of something is not a comfortable one...
expectation is that when you hand it over to a dealer they provide a professional service, look after it and treat is with respect.
I'm trying to let it go, but I know it has been ragged. The fly spatter is the give away - it looks like when I've bought it back after a blast, nice long streaks!
I also looked up the technician that did the work on facebook. Yep, he looks like he's looks immature and stupid enough to rag a customers car, evidently likes driving his own car fast and arguably stupidly…
I’m going to draw a line under it and simply go to a specialist from now on. The more I think about some tool ragging my car the more irritated I’m getting. I’ve not been impressed with the service throughout – they didn’t once call me when they said they would. Sod the dealer stamp, the service falls way short of the price tag.
But also, cars are different things to different people. A car to you might only be something to get you from A to B but a car to someone else might be something they have idolised and saved 10 years for... the thought of it being treated inappropriately when you take the upmost care of something is not a comfortable one...
expectation is that when you hand it over to a dealer they provide a professional service, look after it and treat is with respect.
I'm trying to let it go, but I know it has been ragged. The fly spatter is the give away - it looks like when I've bought it back after a blast, nice long streaks!
I also looked up the technician that did the work on facebook. Yep, he looks like he's looks immature and stupid enough to rag a customers car, evidently likes driving his own car fast and arguably stupidly…
I’m going to draw a line under it and simply go to a specialist from now on. The more I think about some tool ragging my car the more irritated I’m getting. I’ve not been impressed with the service throughout – they didn’t once call me when they said they would. Sod the dealer stamp, the service falls way short of the price tag.
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