BMW M2 here today ... gone tomorrow.
Discussion
Mrs T has had a new BMW M2 on order for a few months. Because it's a new model they're difficult to get hold of. On Saturday we're told its ready for collection (apparently it's the first one in the country that's not gone too the sheikh's family). Down we pop, sign the paperwork and are given the keys. The car looks fantastic in blue.I suggest we go for a bit of a drive so she can get used to it. I've got a GT3 so she follows me for what should be a good run out to Kalba and back.
Half an hour later she flashes me. We pull over and find that the engine light has come on and the car is in safe mode. We head back to the dealer. Salesman is very apologetic and says they will run a diagnostic check but it won't be ready until Sunday - ok no problem - ask if they can tint the Windows as compensation for the inconvenience and they agree. These things happen - no problem.
Yesterday Mrs T gets a call to say that during a road test the technician had a crash and the car is written off.
I foresee a problem looming .... no more BMW M2's available for the foreseeable future.
So .... getting my backside down there today. Going to be an interesting conversation today .... starting with "I want to see the damaged car".
Half an hour later she flashes me. We pull over and find that the engine light has come on and the car is in safe mode. We head back to the dealer. Salesman is very apologetic and says they will run a diagnostic check but it won't be ready until Sunday - ok no problem - ask if they can tint the Windows as compensation for the inconvenience and they agree. These things happen - no problem.
Yesterday Mrs T gets a call to say that during a road test the technician had a crash and the car is written off.
I foresee a problem looming .... no more BMW M2's available for the foreseeable future.
So .... getting my backside down there today. Going to be an interesting conversation today .... starting with "I want to see the damaged car".
Well that's the case actually as the insurance documents along with BMW freebie stuff were in the boot.
Also we still have the registration card that shows the car is registered to Mrs T.
In effect she is the sole owner of that car so it's difficult to see that they could do anything with it without her permission.
Anyway, I shall keep you posted on events. Just rolling up my sleeves ...
Also we still have the registration card that shows the car is registered to Mrs T.
In effect she is the sole owner of that car so it's difficult to see that they could do anything with it without her permission.
Anyway, I shall keep you posted on events. Just rolling up my sleeves ...
Ok so here's an update.
I've insisted on seeing the car. They tell me it's in the AGMC Body & Paint Centre in Al Quoz - I'll pop in on the way home and take some photos.
They were very apologetic, I told them that these things happen and that as long as nobody was hurt it didn't really matter and I was only interested on what they were poroposing to remedy the situation.
So they've offered two alternatives. 1) Full refund including any expenses. 2) Wait for another M2 which won't arrive until early October.
In the circumstances I guess you can't say fairer than that.
I've insisted on seeing the car. They tell me it's in the AGMC Body & Paint Centre in Al Quoz - I'll pop in on the way home and take some photos.
They were very apologetic, I told them that these things happen and that as long as nobody was hurt it didn't really matter and I was only interested on what they were poroposing to remedy the situation.
So they've offered two alternatives. 1) Full refund including any expenses. 2) Wait for another M2 which won't arrive until early October.
In the circumstances I guess you can't say fairer than that.
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To be fair the salesman who sold us the car (Brit) seems genuinely embarrassed (keeps phoning me apologising). Even offered to lend us his own car. I asked him if it was a GT3 RS (as a joke) he said no it's a Ford F-150 pick up .... ??? Of course what else would a BMW salesman drive.
Ok so Mrs T had a meeting with BMW this morning and this is the outcome.
New car on order ... identical to the smashed one only it will be a 2017 model. Delivery in October.
Full immediate refund on money's paid, less AED 5,000 deposit for the new one.
Reimbursement of out of pocket expenses for insurance.
She didn't push for a loan car as in fact it didn't suit us to have one ... long story but it involves lack of parking space for a third car.
So all in all fair enough, but I would say that the Customer Services Manager is pretty inefficient and the people who bent over backwards to help were the original salesman who's now on holiday and his colleague who took matters on in his absence. Both Brits.
New car on order ... identical to the smashed one only it will be a 2017 model. Delivery in October.
Full immediate refund on money's paid, less AED 5,000 deposit for the new one.
Reimbursement of out of pocket expenses for insurance.
She didn't push for a loan car as in fact it didn't suit us to have one ... long story but it involves lack of parking space for a third car.
So all in all fair enough, but I would say that the Customer Services Manager is pretty inefficient and the people who bent over backwards to help were the original salesman who's now on holiday and his colleague who took matters on in his absence. Both Brits.
Just asked Mrs T and yes it was her.
To complete the story ... BMW provided a replacement car about 2 months after they wrote the first one off. No apology and it took some badgering to finally get it sorted ... unimpressive service.
I've driven it a bit and it's some car.
Good points: Fast, handles very well, rear wheel drive hoonery, sublime build quality, practical, comfy, looks beefier in the flesh, sounds meatier than a flat six.
Bad points: No HUD, no digital speedo so trying to do exactly 122kph on SZR is a guess, BMW customer service.
I'll post some photos and a more detailed write up shortly.
To complete the story ... BMW provided a replacement car about 2 months after they wrote the first one off. No apology and it took some badgering to finally get it sorted ... unimpressive service.
I've driven it a bit and it's some car.
Good points: Fast, handles very well, rear wheel drive hoonery, sublime build quality, practical, comfy, looks beefier in the flesh, sounds meatier than a flat six.
Bad points: No HUD, no digital speedo so trying to do exactly 122kph on SZR is a guess, BMW customer service.
I'll post some photos and a more detailed write up shortly.
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