SKY TV Cancellation

[CSK423]

After a chat online with Sky, and with them offering a lowly discount of circa £30 a month off a £122/month bill, I've cancelled.

What happens now ? do they have another go at keeping you ? or is it back to freeview on 9th August.

Edited by CSK423 on Monday 3rd July 16:14

[CSK423]

shocks said:

Just been through this with them, was similar. Their first offer is not worth it. You should see the following :

(1) Week 1 : 50% appears on the "we hate goodbyes" on your online account
(2) Week 2 : 60% appears on account
(3) Week 3 : 60% still there
(4) Week 4 : Drops back to 50%

I phoned up and secured the 60% off, there was another offer with Sky Q but as I don't have 4k UHD sets its kind of pointless at the moment though I may revisit as we are due to refresh our TVs in next year. In meantime I'm now got Variety, sports, movies and 2xMultiroom for £62pcm

Hope this helps and good luck

thanks for this.

The 50% has appeared online as you've listed, I'll see what comes in at week 2.

In the meantime I've had a look at the broadband options and Sky are offering fibre for £20 incl. line rental a month compared to my standard unlimited broadband that is currently 28.99 incl line rental. you also get the new sky hub. A saving of £8.99/month.

I've ordered this tonight then received an email to call them immediately to "check some details" I feel a sales pitch coming on.

[CSK423]

shocks said:

Just been through this with them, was similar. Their first offer is not worth it. You should see the following :

(1) Week 1 : 50% appears on the "we hate goodbyes" on your online account
(2) Week 2 : 60% appears on account
(3) Week 3 : 60% still there
(4) Week 4 : Drops back to 50%

I phoned up and secured the 60% off, there was another offer with Sky Q but as I don't have 4k UHD sets its kind of pointless at the moment though I may revisit as we are due to refresh our TVs in next year. In meantime I'm now got Variety, sports, movies and 2xMultiroom for £62pcm

Hope this helps and good luck

We're now into week 2 and I still only have the "we hate goodbyes" 50% offer, where did you access the 60% in week 2 ? I've checked the online account and also the account via the sky box.

I still haven't sorted the fibre broadband offer yet due to other commitments, I'll maybe add the 60% into the conversation during this call and see what comes of it.

[CSK423]

shocks said:

Was in my offers online. Basically the 50% upped to 60%. I'd say to them you'd accept the 60% offer when you call

Found it was easier to get on the chat rather than get them on the phone. Managed to achieve the 60% discount and went ahead with that. Nearly a £36 saving per month. Thanks for the intel.

[CSK423]

martt said:

Did they try and push Sky Q on you or do you already have that?

I've an old Sky HD box and i'm about to cancel my contract before my bill doubles - wouldn't mind Sky Q but would prefer them to try and sell it to me rather than having to ask for it!

My online offer for sky Q is one off cost of £115 (2TB box and 1no. multi) for installation, no extra per month. If i could get this for £50 I would possibly take it, that will be my next chat with Sky.