Freeview retune on Sept 30th
Discussion
You may or not have seen that their is a retune on all Freeview enabled sets and boxes on Sept 30th. I've already had over 30 calls about this, from older customers who think the world is ending on that day.
What would you think is a reasonable charge for going out to a customers house and retuning? I was thinking in the region of £20.00.
It's a shame our illustrious government arent't assisting with the cost of this roll out
I just wish we could go back to the days of 5 analogue channels, and if you wanted more you paid for them, from the likes of Sky. I sometimes think this whole Freeview nonsense hasn't really been thought out in advance.
The next major hurdle will be the advent of Free HD through Freeview. How many customers will call saying they cant see the Free HD? Little seems to have been said about the need to buy an HD box to go with it.
What would you think is a reasonable charge for going out to a customers house and retuning? I was thinking in the region of £20.00.
It's a shame our illustrious government arent't assisting with the cost of this roll out
I just wish we could go back to the days of 5 analogue channels, and if you wanted more you paid for them, from the likes of Sky. I sometimes think this whole Freeview nonsense hasn't really been thought out in advance.
The next major hurdle will be the advent of Free HD through Freeview. How many customers will call saying they cant see the Free HD? Little seems to have been said about the need to buy an HD box to go with it.
telecat said:
What's difficult about it?? Sky do exactly the same when shifting their channels around and they do it more often!!!!
Nothing difficult if youre over 18 and under 60. Sold over 3000 tellies since 2005 and 99% of them have been delivered and set up as part of the transaction FOC. Most of our clients are over 60 and the thought of them ever sitting down and reading install instructions are way beyond them!Sky changes are carried out over , in the main, the same type of generic boxes. We've got Loewe, Panasonic, Pioneer and Samsung....All different...Should be fun!
Edited by E31Shrew on Thursday 24th September 14:49
headcase said:
E31Shrew said:
You may or not have seen that their is a retune on all Freeview enabled sets and boxes on Sept 30th. I've already had over 30 calls about this, from older customers who think the world is ending on that day.
What would you think is a reasonable charge for going out to a customers house and retuning? I was thinking in the region of £20.00.
It's a shame our illustrious government arent't assisting with the cost of this roll out
I just wish we could go back to the days of 5 analogue channels, and if you wanted more you paid for them, from the likes of Sky. I sometimes think this whole Freeview nonsense hasn't really been thought out in advance.
The next major hurdle will be the advent of Free HD through Freeview. How many customers will call saying they cant see the Free HD? Little seems to have been said about the need to buy an HD box to go with it.
It all depends on how far they are away from you! £20 seems fair to them but is it really going to cover your cost? I work for a company that has a large rental base aswell as sales now this is going to be a nightmare for us because we have to do it for free!! (the rental ones anyways) ive been spending the last 3 weeks trying to demo retunes to the over 60's and to be fair most of them seem to have got the hang of it. I know what you mean about their world ending, we get several calls from the old folk on a weekly basis when the Panasonics say 'New channels have been found press ok to continue' OOOO I just dont know what to do!!What would you think is a reasonable charge for going out to a customers house and retuning? I was thinking in the region of £20.00.
It's a shame our illustrious government arent't assisting with the cost of this roll out
I just wish we could go back to the days of 5 analogue channels, and if you wanted more you paid for them, from the likes of Sky. I sometimes think this whole Freeview nonsense hasn't really been thought out in advance.
The next major hurdle will be the advent of Free HD through Freeview. How many customers will call saying they cant see the Free HD? Little seems to have been said about the need to buy an HD box to go with it.
This isnt the last of it also, we have this retune todo then the Granada switchover in a few weeks also!
headcase said:
Yup, its gunna be fun. This comes into effect after dinner time, basically a few stations are switching multiplex's so 5 has better coveravge and making space for HD broadcasts but some people on relay stations will loose some stations that they got before.
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