Oh plop.

[_dobbo_]

My lovely new G20 Panasonic just went "pop", now the power LED blinks and not much else happens.

Spoke to PC World who claim because it's older than 28 days (I purchased 29 days ago) they won't replace it, only send it for repair. Which means I now need to go into the branch and have an argument in order to get a replacement.

Should have gone to Costco or John Lewis.

[_dobbo_]

Actually for what it's worth the speakers were vibrating, I just turned the bass down! Off to PC world in a bit to see what happens.

[_dobbo_]

Well the manager did his best to help but the service lot wouldn't budge on giving me a replacement, so it's off for repair. This is one area where the sale of goods act is a bit vague, "reasonable time" and all that terribly undefined stuff.

[_dobbo_]

I considered making a fuss but it's really not in my repertoire of shopping skills - besides the bloke really was trying to get me a replacement, and it wasn't his fault.

If as suggested above it comes back with the speakers fixed as well as the fault repaired then I'm probably better off than if it were a new TV anyway.

Was seriously considering a second G20 for the dining room - I'm not put off by this but I'll buy elsewhere next time in the expectation that if anything does go wrong I might get slightly better service.

[_dobbo_]

My TV came with a 5 year guarantee - but it doesn't guarantee you a replacement, merely repair.

My only complaint is that when you drop a grand on something and it breaks a month later, it really takes the shine off and makes you want a brand new replacement. Not the way the world works though...

[_dobbo_]

I did a lot of research into the SOGA before going in there - primarily what put me off causing a real fuss was this:

1.S.48B (1) Repair or replacement


S.48B provides that the buyer can require the seller to repair or replace the goods at the sellers expense. The seller is required to do so within a reasonable time. 

If the buyer makes this request they lose the right to reject the goods unless the seller does not comply within a reasonable time.
 The seller need not repair or replace the goods where this would be impossible or disproportionate to do so.

So what's a reasonable time? And it says repair or replace, but who decides, me or the seller?

Edited by _dobbo_ on Wednesday 19th May 14:58

[_dobbo_]

Thanks - this is as I understood it. The seller decided 28 days was reasonable, I don't necessarily agree but what were my options other than to accept a repair, I don't see how I could have rejected it or demanded a replacement?

[_dobbo_]

Collected the TV today - obviously it now works, however there are now marks and scratches all over the bezel. Sigh.

A call to PC world in the morning to see what happens next.