IMAX Cinemas - How loud is too loud?

[Silver Smudger]

I spent almost the entire last quarter of the film Interstellar in my local IMAX with my fingers jammed in my ears as the sound was turned up beyond my pain threshold - This was our first visit to their new IMAX screen, although we have been to that cinema many times before with no issue.

I was not the only customer cowering in their seat from the blast during the space / launch / chase scenes - I complained during the adverts, and again during the film - By the time we left, our ears were ringing as they did leaving nightclubs years ago, and were still ringing 6 hours later.

Is this normal?

[Silver Smudger]

FussyFez said:

These things must be regulated some how surely?

Not regulated as far as I can find online - Anyone know different?

zygalski said:

Interstellar was mixed really badly at the IMAX I saw it at. Effects & music were on 11, dialogue on about 4 or 5 by comparison.

Weirdly, I think the mix was OK, muffling the noise with fingers in ears, we could hear the voices better

thetrash said:

It can never be too loud, ...

I disagree - An 'involving experience' is one thing - Noise induced hearing loss is another

soad said:

But it did help mask the noise from the people a few rows back, who talked through most of the film, right?

We went to a mid-day show - There were probably only 20 people in there in total -

I am wondering if more sound absorbing bodies in there might have helped but I believe a THX certified cinema (as this was once upon a time) had seating calibrated so an empty seat absorbed the same sound as an occupied one - Do IMAX screens get the same design? - - EDIT - Answered this question Here

ReaderScars said:

If your ears are ringing then yes, it was too loud. You've got physical evidence of it in terms of the hairs in the inner ear being broken due to the sound pressure waves damaging them, causing the ringing. Can't be disputed.

This is what I was thinking, but the local manager is insisting that the 'screening of Intersellar was shown as intended with the sound levels set at the levels it was designed to be played at.' and at the same time, cannot tell me what that sound level is.

We paid £15.15 each for this (never mind the stupid popcorn prices) instead of £8.20 for the Ultimate Movie Experience and it was just painful, and the best offer so far (offered 4 times) is free tickets to go again.

So my choices are -
A) Go and see the film again in IMAX for free - Nothing will have changed so expect the same result

B) Go to see something in standard format, having paid double what anyone else in the cinema has paid

C) Hold out and escalate until I get my ticket price refunded

Am I being unreasonable to choose C ?

[Silver Smudger]

Also - I was told by a manager after the showing that the volume was adjusted after my second complaint - Looking at the graphic below, it seems that the local cinema staff are not trusted to touch the volume knob and adjustments will be over-ridden by engineers at the IMAX Network Operation Centre!

[Silver Smudger]

Mastodon2 said:

Silver Smudger said:

Also - I was told by a manager after the showing that the volume was adjusted after my second complaint - Looking at the graphic below, it seems that the local cinema staff are not trusted to touch the volume knob and adjustments will be over-ridden by engineers at the IMAX Network Operation Centre!

Tbh, it sounds like a good system. I've always been blown away by IMAX sound because it really is incredible. If the cinema started fiddling with the levels because some sensitive Sally typres started asking to have their own preferences put on the system it would spoil the effect, so at least the IMAX remote monitoring can put it back to how it should be.

I think you might be lucky to get a refund though, as you've had a film out of them already, and if you didn't like it you could have left in the middle of it.

I complained during the film, was told it would be adjusted (which I now find out is impossible!), the middle of the film was quieter, so I thought it had been sorted and wanted to see the ending but the final section was worse than ever.

[Silver Smudger]

GetCarter said:

I don't visit the cinema without these: http://www.djmmusic.com/p-2673-acs-elacin-er-20-hi...

I see you are in the music business, so can't afford to damage your hearing, but should there really be a risk of damage in a trip to the cinema?