BA systems down globally
Discussion
Seventy said:
I'm due to fly to Joburg at 7 tonight.
What would you do? I don't live 10 mins from the airport and there is zero information about my flight on the BA website - in fact there is zero information about anything. They say all flights cancelled until six but they may well just be putting out a time to placate people before changing it later.
Rock and hard place!
Telephone and be prepared to wait for an answer. What would you do? I don't live 10 mins from the airport and there is zero information about my flight on the BA website - in fact there is zero information about anything. They say all flights cancelled until six but they may well just be putting out a time to placate people before changing it later.
Rock and hard place!
Personally I'd be surprised if your flight went tonight and if it does it will be heavily delayed. BA has planes coming into Heathrow but can't get them out. So it is collecting planes there. Once things return to normal there will be a backlog of departures but the departure schedule (every 3 mins or so) has very little slack in it to allow the backlog to be learned quickly.
Greg66 said:
Some reports appearing that it is a cyberattack.
Even though BA's iT is notoriously flakey, it's hard to imagine how an IT failure could bring down its systems globally. Cyber attack seems more likely to me (as a non techie)
I take it back. Seems to have nothing to do with a cyber attack. Just poor disaster planning. Even though BA's iT is notoriously flakey, it's hard to imagine how an IT failure could bring down its systems globally. Cyber attack seems more likely to me (as a non techie)
truck71 said:
I'm airside at the moment, there are BA craft littered all over the airfield - must be an absolute nightmare trying to work through it.
This will take days to unravel, because none of their planes are in the right places. If you're abroad now looking forward to coming home on BA in the next few days, good luck. It's possible Heathrow might clear BA flights during the 11pm to 6am curfew so they can catch up, but by the sounds of it BA won't be ready to resume flying for a while yet anyway.
bad company said:
I’m one of the people who bought tickets in that period. 
Me too.The first I knew about it was Amex emailed to say don’t worry, my card was being monitored don’t request a new one. Not a fvcking peep from BA. You’d think they’d have the courtesy to contact those people they have exposed to fraud with their cheap ass Indian IT. I hate flying their ancient, filthy fleet but sometimes have to; I honestly think they should be stripped of their name, they’re a national embarrassment.
EddieSteadyGo said:
If we are getting into the detail of what went wrong, if BA had used the basic protection of placing the credit card part of their page into an iframe, hosted by a properly secure provider, none of the stolen credit card data would have able to be taken.
Does a company the size of BA not constantly audit their IT security? Sounds like relatively basic stuff, especially on your customer facing payment page.
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