Nationwide internet banking

[John Bunnell]

Is anyone here with nationwide, that uses their internet banking?

I have just opened an account with them, and need someone to guide me through the fking minefield that is their internet banking.

It keeps asking me for my 'memorable data', which is fine. But I have three bits of information, and it ambiguously doesn't specify which one to use. Not that it matters, as none of them seem to work.

If anyone has actually succeeded with this, or has any tips, please let me know!

[John Bunnell]

Apparently you can log in without the card reader, but it just isn't working for me.

[John Bunnell]

ralphrj said:

The site doesn't specify which one of your 3 pieces of memorable data to use as it can be any of them.

If yours are not working then there are 2 options:

1. you aren't entering them correctly
2. your 3 pieces of memorable data have not been saved.

I thought that might be the case. I wrote down my memorable data, so I know I'm entering them correctly.

I'm pretty sure they were saved when I entered them.

I'm now locked out of it, so I suppose that means I'll have to go to a branch?

From a quick google search, I'm not alone in finding this system infuriating.

[John Bunnell]

Haha that's a good story.

I walked into Lloyd's TSB today and I now have an two accounts with them, and internet banking that works. I have logged on a couple of times today already.

In the words of the Lloyd's employee, Nationwide is a bit old fashioned.