double payment taken

[anonymous-user]

Hi i have a loan and they have taken 2 payments leading for my account to go into the negative and charges. Now i have to wait 3 days for he statement to confirm and they won't do aythig untl then, but what can i claim in costs, i will be charged 20 pounds as well a lose of my money.

[anonymous-user]

KTF said:

"If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society"

http://www.directdebit.co.uk/DirectDebitExplained/...

Contact your bank, not the loan company:

"To request a refund under the Direct Debit Guarantee, contact your bank in person at the branch, by phone or write to them."

It wasnt a direct debit thou..