Do we expect too much sometimes - Bank behaviour again

[wibble cb]

Re this sad story
https://www.theguardian.com/money/2019/dec/07/i-lo...

It’s undoubtedly sad that he sent the funds to the wrong details, but to then blame his bank for the non compliance of its own customer in returning the funds seems harsh, since when were they legally responsible for the actions of their client?

I do also think it’s nuts it cost 46k in legal fees to get the funds returned- that’s crazy.

[wibble cb]

You would think that the t & c’s of the accounts we hold would have clauses that would cover this, but apparently not.

I think for that amount of cash, I would have done a test transfer, but we can’t move to a name/ account number cross check system soon enough.

[wibble cb]

I wouldn’t believe his version, Barclays were looking for the money, knew he had it, and refused to take it back, sure, that’s plausible...