HSBC - falling apart?
Discussion
CV19 a good excuse to send everyone home and run a poor service perhaps? It is virtually impossible to get hold of [insert name of random finance company] and has been since CV19 kicked off in March; don't answer emails, same for letters, same for the phone, on hold for an hour then clicks the call off etc.
TX.
TX.
Barclays - or at least Barclaycard are as bad.
I called them yesterday and was put on hold. I forgot that I'd left the phone on speaker. An hour later when I returned I was still on hold.
I think, certainly in the case of Barclays, their Indian call centres are closed and the UK branch staff are covering.
Think I need to move TBH. I am a premier customer and to be fair they used to be pretty good.
I dont get banks - I used to work at another bank similar size (Not directly - contractor) and they poured loads of resources and cash into DR testing and contingency planning.
How can they *not* cope or did they just plan for very binary 'single building outage' scenarios?
I dont get how a move to a WFH scenario for Customer facing staff can be such a problem in the 21st centrury?
I dont get banks - I used to work at another bank similar size (Not directly - contractor) and they poured loads of resources and cash into DR testing and contingency planning.
How can they *not* cope or did they just plan for very binary 'single building outage' scenarios?
I dont get how a move to a WFH scenario for Customer facing staff can be such a problem in the 21st centrury?
A relative is having an absolute nightmare with HSBC at the moment.
His current account has been locked by some automatic anti-fraud algorithm, and they are unable to unlock it. He was told by the anti-fraud team to go and visit a branch and get them to call the anti-fraud team to prove his identity, but the person in the branch wouldn't help as they were "too busy". It also takes ages to get through each time he has to call them. So he's extremely unhappy with them.
RSTurboPaul said:
FD harvest your voice recognition data, which some people do not like.
Doesn't bother me, it saves security questions. Most things you say on business lines are recorded anyway so pretty much everybody's voice is stored somewhere.Maybe they have an option to stick with security questions for those unhappy with their voice?
Simpo Two said:
RSTurboPaul said:
FD harvest your voice recognition data, which some people do not like.
Doesn't bother me, it saves security questions. Most things you say on business lines are recorded anyway so pretty much everybody's voice is stored somewhere.Maybe they have an option to stick with security questions for those unhappy with their voice?
J8 SVG said:
Took me 45 minutes to speak to someone on their mortgage team who told me they couldn't help me and to try their online mortgage application again despite it not working for me the last 10 attempts
Will not be getting a mortgage through them.
I had horreoundous experience with their mortgage application as well. Will not be getting a mortgage through them.
It's the lowest rate I can find but not worth the aggro. You may find that your credit rating was affected as well.
I went with Santander instead which was much better.
We are becoming annoyed with a number of them. HSBC, Nat West, Barclays. We have previously binned Yorkshire Bank and CoOp.
I am not sure where to go in order to go for decent service and low risk.
We've discounted Handelsbanken because they are like the local golf club.
Any others worth considering?
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