HSBC - falling apart?

[KAgantua]

Crikey whats happening at HSBC?, now no longer 24x7 support (Automated systems excepted) disputes team not picking up, main number sat on hold for 15 minutes now.

Are all banks like this these days? Pretty poor really, take it all the DR planning they perform was a waste of time?

[KAgantua]

Think I need to move TBH. I am a premier customer and to be fair they used to be pretty good.

I dont get banks - I used to work at another bank similar size (Not directly - contractor) and they poured loads of resources and cash into DR testing and contingency planning.

How can they *not* cope or did they just plan for very binary 'single building outage' scenarios?

I dont get how a move to a WFH scenario for Customer facing staff can be such a problem in the 21st centrury?

[KAgantua]

Still having issues - on hold for 43 minutes now. Pretty poor.