Mis-sold Solar Panels compensation

[benm3evo]

Hi all,

Hoping for a bit of advice please. My parents were contacted by a company called AFK Letters to say they could be eligible for compensation for some mis-sold solar panels.
They've had the panels years &, apparently, the proposed savings haven't materialised.

The company wanted £1300 to do the business (write a letter I presume) & they said it could take up to 9 months. my Parents decided to take a punt & paid.

Fast forward to yesterday, received an email saying they're in line for 19K but they need to pay £1900 up front, which is the VAT I believe. They have called the company today to confirm the email was genuine.

I don't have much more detail than that as yet but just wondering if anyone has any experience/advice please?

Thanks

[benm3evo]

I think the first few replies have confirmed what my instincts were telling me! Thanks.

I think I will get my Parents to focus on getting the £1300 back, if possible, rather than spending any more.

Thanks again