Estate Agent - Twist or Stick

[bennno]

Our EE seems both incompetent and impossible to reach.

The final straw today is that based on zero feedback since we agreed to sell almost 7 weeks ago (not for want of asking / chasing) I elect to call to the agent below in the chain. He immediately advises there is a split chain involving 7 properties, that one individual is having a mortgage issue due to fraudulent use of her ID whilst another one layers below only sold 2-3 weeks prior.

To say i'm p'd off with the EE is an understatement, whats the general view should we stick with situation or reject the sale and re-market via a different agent?

[bennno]

Thanks for advice.

We had a few offers at or around accepted value, but took the best one at time which was a bit less than we wanted but enabled a good price on onward purchase as we were told it was a short chain.

Tgey have been lax about conveyancing and were either mislead or seemingly didn't qualify chain properly - its taken my calls to identify a split chain and 7/8 properties involved as opposed to 2/3.