Frozen Cottage. Refund rights?
Discussion
Every year we go away for Christmas to a cottage in the Cotswolds. We have stayed at many cottages but this stay has been difficult.
When we arrived the boiler had packed up. It took hours to get hold of the property manager. After five hours we were offered four electric heaters and advised to keep all of them on.
Within an hour the main circuit fuse blew due to the load. The property manager didn’t know where the fuse box was and couldn’t help. After two hours I tracked down the box. Unfortunately, fridge food had to be thrown away.
We were offered more heaters despite making the manager aware of this.
It is a two bedroom property and pretty much every room is cold. With one of the heaters arcing quite badly we were down to three. Keep the kids warm and the bathroom warm. Leaving our room cold. In the day time we had to bring all the heaters downstairs.
We’re three days into our stay and I want a partial refund. I am considering vacating early because it is cold and miserable here. I have spent more than a hundred on logs for the fire to keep the stone cottage warm with long fires in the day.
What are my chances of clawing some of my £900 back?
Has anyone ever managed to receive a full or partial refund?
Any other successful stories when things went wrong?
Frozen,
Super G and family.
When we arrived the boiler had packed up. It took hours to get hold of the property manager. After five hours we were offered four electric heaters and advised to keep all of them on.
Within an hour the main circuit fuse blew due to the load. The property manager didn’t know where the fuse box was and couldn’t help. After two hours I tracked down the box. Unfortunately, fridge food had to be thrown away.
We were offered more heaters despite making the manager aware of this.
It is a two bedroom property and pretty much every room is cold. With one of the heaters arcing quite badly we were down to three. Keep the kids warm and the bathroom warm. Leaving our room cold. In the day time we had to bring all the heaters downstairs.
We’re three days into our stay and I want a partial refund. I am considering vacating early because it is cold and miserable here. I have spent more than a hundred on logs for the fire to keep the stone cottage warm with long fires in the day.
What are my chances of clawing some of my £900 back?
Has anyone ever managed to receive a full or partial refund?
Any other successful stories when things went wrong?
Frozen,
Super G and family.
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