Virgin what constitutes a canceled flight

[chippy348]

Quick one,

I have looked but cannot find the answer.

Got flights booked for NYC the 17 next month, uk gov says cannot fly, Virgin will not refund unless the flight it canceled.

Now are they running flights that people cannot take just to get out refunding them ?

OR have i got it wrong

[chippy348]

Sheepshanks said:

They’re doing three flights per day for freight so not much chance of it being cancelled.

If you don’t want a voucher then claim on your travel insurance.

I dont get how they can offer a product that you cannot take by law ?

From the looks of it, if we dont take the flight (which we cannot) we loose our money unless we ask them for a voucher.

What i am saying is Virgin have not come to us with saying "we know you cannot fly what do you want to do" it seems it is left up to the customer to be proactive