Lovely British Airways

[gtidriver]

How can the national carrier of the UK not have a manned call centre?? ive had a flight cancelled, Johannesburg to cape town due to comair going bust. I need to enquire if my car hire is still valid? no info that its not but to assume could be dangerous and bloody expensive. Ive checked my account and ive not had any refund. Does anyone have a number that is attached to a phone that is answered the other end..
I drove from Ramsgate to Gatwick to go to customer service to find no BA staff at all, just agency workers, I then went to Heathrow and was told by one member of staff to call the same number that no one answers.. This is me done with BA, useless company.

[gtidriver]

HotJambalaya said:

why dont you just call the hire car company and see if they still have your reservation on file?

Ah yes I would but they close at 4pm.. ill try Tomorrow.

[gtidriver]

blue_haddock said:

Over the last two years i've dealt with BA over several changes to holidays when changes to the green list etc meant changing our holiday destinations and i never had any bother.

I now have the name and email of a specific person and i just meail her and she responds pretty quickly and has been a great help.

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[gtidriver]

Finally got through to Avis, car hire cancelled good of them to tell me that.. Am I wasting my time complaining to BA as im now going to be out of pocket by over £500 plus my time and fuel and parking yesterday.

[gtidriver]

Wondering if phone ba in a different country would work?Maybe they employ phone operators in foreign lands...

[gtidriver]

GT03ROB said:

gtidriver said:

Finally got through to Avis, car hire cancelled good of them to tell me that.. Am I wasting my time complaining to BA as im now going to be out of pocket by over £500 plus my time and fuel and parking yesterday.

Yes you are wasting your time, because they give you numbers to call & nowhere imply you should go to airports to resolve such issues. I may be being harsh & I understand you are pissed at them, but thats the way it is. Airport customer service centres only handle on the day issues.

gtidriver said:

Wondering if phone ba in a different country would work?Maybe they employ phone operators in foreign lands...

Sometimes the call centres in US, Germany, India are more contactable.

I got through to BA in the uk today, before yesterday all options and combinations ended in a message telling you that all staff where busy. Theres a new message now informing you of possible strike action.. after that you go through he options menu and 45 minutes later someone picks up, there was no one at the call centre taking calls, the operator had never heard of a passenger doing a 250 mile round trip to speak with customer services and seamed genuine when he said that wasn't on..Anyway im to keep all receipts and send them in after the holiday, ive rebooked the flights and car hire. Fingers crossed.

[gtidriver]

Thank you, sorry ive just seen this.