Singapore Airlines Cancellation - this seem right?
Discussion
Singapore Airlines have cancelled one of our flights, and as we booked through an agent, we have to deal with it via that agent.
Route back is Singapore - Frankfurt - Edinburgh, and the last leg was cancelled. Looking at the schedules, we can opt for a later flight back to Frankfurt, arriving the next day, and then get a connecting flight no problem. We can live with that, gets us another day in Singapore and an overnight flight so should get some kip. The only issue is,
The "Singapore" Airlines flight offered by the agent is actually a codeshare on a Lufthansa Airlines 747.
Departing at almost the same time, there's a Singapore Airlines A380.
Obv. would prefer to be on an A380 for a flight that length, but the agent has told us they have to "get approval" from Singapore Airlines for this, though they could offer us the codeshared flight without. Apparently it takes 3-5 days for this approval to happen (or be refused)
Is this tale likely to be legitimate, or is it just travel-agent flannel to shove us on a poorer flight that's probably cheaper for them? The original booking was Singapore planes on the long flights.
Route back is Singapore - Frankfurt - Edinburgh, and the last leg was cancelled. Looking at the schedules, we can opt for a later flight back to Frankfurt, arriving the next day, and then get a connecting flight no problem. We can live with that, gets us another day in Singapore and an overnight flight so should get some kip. The only issue is,
The "Singapore" Airlines flight offered by the agent is actually a codeshare on a Lufthansa Airlines 747.
Departing at almost the same time, there's a Singapore Airlines A380.
Obv. would prefer to be on an A380 for a flight that length, but the agent has told us they have to "get approval" from Singapore Airlines for this, though they could offer us the codeshared flight without. Apparently it takes 3-5 days for this approval to happen (or be refused)
Is this tale likely to be legitimate, or is it just travel-agent flannel to shove us on a poorer flight that's probably cheaper for them? The original booking was Singapore planes on the long flights.
Thanks guys, let's hope the agent puts some effort in, Iroinically, it was the short Frankfurt to Edinburgh leg that was cancelled, which was a Lufthansa flight.
The A380 really is a cut above, even down in the insufferable peasant's hellhole of economy.
I'm very important don't you know, have you seen my Rolex...
captain_cynic said:
the SQ A380 are amongst the best aircraft flying so best of luck.
Indeed, which is why it seems worth trying to get the long leg on one, like we had originally.The A380 really is a cut above, even down in the insufferable peasant's hellhole of economy.
I'm very important don't you know, have you seen my Rolex...Just to close this off,
Agent has had a response from the airline - they have provided a "credit" and are allowing us to be rebooked onto the Singapore A380 flight.
(guessing - looks like the policy for agents is that they can rebook us onto the cheapest alternative flight, anything else requires the airline to approve it.)
Agent has had a response from the airline - they have provided a "credit" and are allowing us to be rebooked onto the Singapore A380 flight.
(guessing - looks like the policy for agents is that they can rebook us onto the cheapest alternative flight, anything else requires the airline to approve it.)
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