Amazon Prime useless again

[mickmcpaddy]

It used to be good a couple of years ago but more recently its fking useless, yet again I have waited in for something and its not turned up. Last week I waited in again and at 10PM got an email to say they couldn't find the address, despite bringing me stuff since 2013.

A couple of weeks ago they delivered some of my stuff but not all of it and then said it all had been delivered, obviously left some of it in the van and couldn't be arsed to bring it back again. Whats the point in employing people on minimum wage and giving them impossible targets to complete? its all well and good giving a bit of compo here and there for their fk ups but its the stuff I need not the money.

Not only that just lately a lot of the stuff on prime is showing as a 2 day delivery, and prime stuff is a bit dearer than non prime so you are paying for delivery anyway, cant believe the have the front to charge £80 for this and even more so I cant believe I've fell for it.

Amazon - fking useless.

[mickmcpaddy]

There is a few but if they wont bring stuff to me why would they take it to a locker? its shown as out for delivery since 2.30PM today. I can buy everything I need of Ebay, they do fast and free delivery which is about the same as amazon take to get me stuff on prime anyway, all I want is my £80 back for this year.

[mickmcpaddy]

GTIAlex said:

mickmcpaddy said:

It used to be good a couple of years ago but more recently its fking useless, yet again I have waited in for something and its not turned up. Last week I waited in again and at 10PM got an email to say they couldn't find the address, despite bringing me stuff since 2013.

A couple of weeks ago they delivered some of my stuff but not all of it and then said it all had been delivered, obviously left some of it in the van and couldn't be arsed to bring it back again. Whats the point in employing people on minimum wage and giving them impossible targets to complete? its all well and good giving a bit of compo here and there for their fk ups but its the stuff I need not the money.

Not only that just lately a lot of the stuff on prime is showing as a 2 day delivery, and prime stuff is a bit dearer than non prime so you are paying for delivery anyway, cant believe the have the front to charge £80 for this and even more so I cant believe I've fell for it.

Amazon - fking useless.

You are in the minority.

Just use the Amazon lockers and pick stuff up when you want or set your safe place and have them leave it somewhere.

Never had a missed, damaged or lost parcel with them ever and I am a regular prime user and also watch something on Amazon Prime most days so it really pays for itself as far as I am concerned.

Show any examples of prime items being more expensive than the non prime?

Virtually everything you select on prime says underneath "this item is available cheaper from these sellers"

[mickmcpaddy]

That safe place as well is useless, when DPD contact me about a delivery I can tell them any place I want them to put it, with amazon you can only select bizzarre pre-determined places. I dont have a shed, greenhouse or porch so its pretty useless. Surely if the delivery driver could get to where most peoples greenhouses are there would be better places to leave it than the greenhouse anyway.

[mickmcpaddy]

GTIAlex said:

Any complaint they get about Prime and they will give you that months for free or extend you membership a month for free.

I had 3 months free last year because of non delivered items when I complained but whats the use in extending a useless service if the complaint was because its useless. They should have to pay for my wasted time, 4 hrs in the evening, I should be getting £100.

[mickmcpaddy]

SystemParanoia said:

then just leave a note in the security code box

i dont understand your problem

I thought that was a number for coded entry etc.

You could change the first line of the address to something like, please leave behind the side gate and then the house number and road name but after having trying to speak with the delivery guys in the past I seriously doubt they speak a word of English so it would be meaningless to them.

I'm not having a dig at them by the way, I tried to tell one the other week that his bonnet wasn't shut properly but he just smiled as if he understood everything and drove off, probably got a face full of wipers down the road but hey ho.

[mickmcpaddy]

SystemParanoia said:

limpsfield said:

SystemParanoia said:

then just leave a note in the security code box

i dont understand your problem

I have had stuff delivered by Prime to home, work, hotels, my mum in Wales with no problem. And returns are straightforward too.

This looks like a case of user error.

same.

The amazon locker is brilliant... just get the barcode up on your phone as you get out the car and walk to the lockers... then then hold it under the laser scanner of the locker.

Piiiiing.. instant gratification

I realise how good the lockers are and that you go and pick it up at your convenience but like I said, if it didn't come to my house then its highly unlikely it would be in the locker either.

What I did try last year was getting stuff delivered to a Bargain Booze but twice when I went to pick stuff up he had to get on the phone to Amazon and I was in there 15 minutes, the second time when he said 'problem need to phone' I told him to forget it and walked out and left the stuff, there was a queue at the till and he was alone at the counter.

[mickmcpaddy]

limpsfield said:

I have had stuff delivered by Prime to home, work, hotels, the local post office, a not so local post office, my mum in Wales with no problem. And returns are straightforward too.

This looks like a case of user error.

Go on then, I find the thing I want to buy, make sure its prime and click the one click buy button. Where is the user error there? enlighten me.

lucido grigio said:

Is your house difficult to find ?......especially in the dark seeing as parcel deliverers seem to work all hours nowadays.

Piece of piss, cul-de-sac straight off the main road, door with a big chrome number on it 6ft from the kerb, no gates, no bushes in the way, outside light, plenty of parking right outside, couldn't be more simple.

[mickmcpaddy]

Prime video - that's useless as well, watching the grand tour kept switching from HD to SD despite having Virgin vivid 100. Had to torrent them to watch properly, took all of 2 minutes per episode

[mickmcpaddy]

SystemParanoia said:

mickmcpaddy said:

Prime video - that's useless as well, watching the grand tour kept switching from HD to SD despite having Virgin vivid 100. Had to torrent them to watch properly, took all of 2 minutes per episode

Thats virgin thats useless. not prime.

those fkers throttle you for fun.
I have same service and it gets throttles down to >3mb at peak times. ( i.e the only time im actually home to use it )
I'll be switching soon.

Don't think so, everything else is fine, ITV player, Youtube, kodi etc, literally everything else streams full HD video flawlessly. Downloaded a 1.25 Gb film yesterday in about 4 minutes,nothing wrong with Virgin, just need to turn the family filters off in the Virgin dashboard

[mickmcpaddy]

Stormfly1985 said:

mickmcpaddy said:

Prime video - that's useless as well, watching the grand tour kept switching from HD to SD despite having Virgin vivid 100. Had to torrent them to watch properly, took all of 2 minutes per episode

So just stop using fking Amazon then. It's not difficult.

I have done, got a refund for prime on the way, told them to shove it up their arse, it wasn't difficult.

[mickmcpaddy]

What wound me up is they take £80 a year off you and then say the "GUARANTEED" delivery day is.....xxx then don't bother turning up. What does guaranteed actually mean.

If I said yep, book the plasterers in for Friday I guarantee you I will be there Thursday, you would be mightily pissed off if I didn't show until Saturday, especially if I had money up front for the job. On the other hand if I said leave it with me I'll see what I can do there cant be any arguments if I don't show.

[mickmcpaddy]

DoctorX said:

Fast delivery
Prime video
Prime music
Free books
Free magazines
I think it’s value, but understand why others wouldn’t think so.

Fast delivery - sometimes
Prime video - torrents
Prime music - torrents
Free books - internet
Free magazines - ? hedge porn

[mickmcpaddy]

ecsrobin said:

You could always just cancel your subscription?

I have done, got it refunded today, returned the last order and got a refund for that as well.

[mickmcpaddy]

Well this is strange, not even been on the Amazon page or app since cancelling Prime and getting a full refund, then last night at about 7PM I get an email saying welcome to prime. WTF, check bank and £1 and £7.99 are pending debits from Amazon.

Whats going on here then?

[mickmcpaddy]

It doesn't just happen to me I'd wager it happens to most people but they are too thick to notice it. I'm one of the few who can actually understand consumer bills, I do spread sheets for things like this and know more about what I should be charged than the suppliers themselves.

Amazon Prime yearly was 100% cancelled, I got the email and £79 has been credited back to my bank account, the email saying I had signed to prime monthly came through at 7PM last night whilst I was sat in the pub with a friend and had been for a couple of hours previously, my phone had remained in my back pocket all evening.

So back to you, how did it happen.

Edit to add : if I hadn't actually cancelled then I wouldn't be able to re-sign would I?

[mickmcpaddy]

Just sent an email to Amazon regarding this and now [phone] keeps ringing my phone, when I answered it was a recorded message saying "welcome to Amazon" as if I had rung them - cheeky feckers.

6 missed calls in 2 minutes.

[mickmcpaddy]

bhstewie said:

You emailed Amazon to complain, they tried to call you back, and you're complaining they tried to call you?

If I wanted to speak to someone I would have called them. I didn't even need to speak to anyone, I told them in the email not to use my money as if it were there own. What annoyed me was they rang me and I was greeted with an automated voice and was put on hold, so I put the phone down. They then repeatedly called back, 2 messages were left which started press 1 for....

[mickmcpaddy]

bhstewie said:

mickmcpaddy said:

If I wanted to speak to someone I would have called them. I didn't even need to speak to anyone, I told them in the email not to use my money as if it were there own. What annoyed me was they rang me and I was greeted with an automated voice and was put on hold, so I put the phone down. They then repeatedly called back, 2 messages were left which started press 1 for....

You complained, they've tried to sort it out by calling you i.e. it won't cost you anything.

Seems like decent customer service to me.

There's an easy way and a hard way and some people always choose the hard way.

I answered, it was a computer so I put the phone down.

[mickmcpaddy]

bhstewie said:

mickmcpaddy said:

I answered, it was a computer so I put the phone down.

You're spending more time moaning about it on here than it would take to sort it out.

Some people are better suited to the high street.

Best of luck.

Not at all, I'm all for online shopping just not getting had over whilst doing it. I ordered something off Ebay on Wednesday and it was through my letter box when I got in on Friday, didn't have to pay Ebay anything extra for that, quicker than some Prime deliveries that cost £79 a year.