Is it so hard to deliver a parcel properly?

[funkyrobot]

Needed a replacement bowl for my Kenwood processor. Found a place online that had it in stock. Ordered it for delivery today.

It arrived in a sorry state. Despite having loads of 'fragile' tape around it, it looks like it's been stabbed with a shovel and drop kicked across the warehouse. The plastic bowl is smashed inside the box.

Is it really that hard to just handle a parcel carefully? This has been hit quite hard. fking morons.

Have to mess around returning it now and waiting for another one.

[funkyrobot]

So said:

Yes.

Courier firms are staffed by people too unemployable to do anything else except claim benefits.

It seems that everyone now buys ever online, which means that they are devolving responsibility for delivering goods to their homes from themselves to fkwits.

I don't buy much online nowadays. I couldn't get this part from anywhere local.

Employing people like that can't be good for businesses.

[funkyrobot]

Nickyboy said:

The problem is the majority of consumers want free delivery so the company you're buying it from doesn't want to pay much for delivery so go for the cheapest (Usually Hermes, Yodel etc) who tend to use contractors either paid per drop or who work independently and pay to use the van etc so they don't have to pay them minimum wage, even DPD have adopted this practice in the past couple of years.

I paid £9 for the delivery.

It was delivered by DPD.

Edited by funkyrobot on Sunday 16th December 00:42

[funkyrobot]

Gareth79 said:

stevensdrs said:

Best not to put FRAGILE on a box being shipped unless you want it drop kicked in the warehouse. Anonymous box very well packed will have a much greater chance of making it through.

And at best, "fragile" or "this way up" is ignored.

I have always taken the view that you should wrap an item to withstand a 1 metre drop onto concrete, because it's likely that will happen.

Kenwood did it, not me. They packaged it stupidly too. It needed more padding in the box. Still wouldn't have survived the onslaught it had though. My parcel had been attacked. Damage looked much more than it just being dropped.

[funkyrobot]

For everyone saying the issue is due to the low cost, I have to disagree in this case. As mentioned above, I paid £9.00 to have this item delivered.

I was drop 91. If everyone else had been paying similar, that's nigh on a grand of delivery money paid for that van yesterday.

I doubt my parcel was damaged by the driver. I'm betting it was done at the warehouse before it got in the van.

My replacement is due maybe tomorrow. Typical as I'm not in for most of the day. Will see what state that arrives in.

[funkyrobot]

berlintaxi said:

Why did you accept it?

I have refused delivery from DPD when the box looked completely wrecked and insisted he photographed another damaged box which I signed for as unchecked, in case I found subsequently the item was damaged.

Edited by berlintaxi on Sunday 16th December 16:04

The damage had been caused by one pointy impact on one side of the box. The delivery chap held the box while I signed the tablet thingy. He then pretty much legged it.

I will check the next one thoroughly before signing if I'm at home for it.

[funkyrobot]

Replacement due here this afternoon. I've made sure I'm around for it.

Will see if this one appears ok.

[funkyrobot]

Replacement has turned up in perfect condition. Well done DPD.

I have also had the postage cost refunded. Bonus.