Servicing

[DirtyHands]

I'm wandering what the fine folks of ph do for their caravan and motorhome (habitation) servicing? Do you use main dealers or a mobile workshop and why? For those who use a mobile workshop what makes them stand out?

Thanks

[DirtyHands]

The reason I asked the questions above is because I am currently a caravan and motorhome tech at a large dealers. I may soon have the opportunity to go solo. Hence why I'm so intrigued as to what customers want in the real world. I would of course join the approved workshop scheme so I could service newer vans without affecting the warranty. My main aim would be to deliver a service that is a cut above the rest in terms of quality and build strong relationships with clients.

[DirtyHands]

So things of key importance are quality servicing that you can trust, which doesn't adversely affect the manufacturers warranty.

All of which is great but it's something that some companies already offer. What are the little touches that would make a difference? For example it always feels like I've had great service when my cars been to my local garage as they keep me updated with what's happening and at the end my invoice is well presented in a clear plastic wallet. It costs the garage a few pence I don't know why but it just feels good.