Admiral lnsurance, what a joke, please help (discrepancy)

[DanielJames]

Morning all.

I received a letter from admiral yesterday saying they have found a discrepancy in the details I gave them against their records, and they will now be charging me £338.41, which will be debited from my account shortly.

WTF.

I'm just about to phone them up now, but has anyone had this before? I've looked over the "updated policy" they've sent me, and it looks EXACTLY the same.

Has this happened before? I simply cannot afford to pay this amount especially when I'm 8 MONTHS into my policy!

[DanielJames]

I've just found my original policy, and it looks like I didn't add my grandfathers 3pts to the policy when I took it out.

bks
£338 for a speeding ticket though, thanks admiral

[DanielJames]

Just got off the phone with the grandad, he went on a speed awareness course and doesn't have any points!

but I can see this being a major ball ache to sort out

[DanielJames]

Toaster Pilot said:

- someone somewhere thinks he has points.....

Is his own car insured with an Admiral Group company?

Motobility car, so I don't know tbh.

He doesn't have the points though, wish me luck! Just trying to find a freephone number for them as I can see this being a lengthy conversation.

[DanielJames]

Toaster Pilot said:

029 2060 1294 if you have free minutes to landlines etc? Cheaper than the 0871 number anyway

Taken from www.saynoto0870.com

Brilliant, thanks

[DanielJames]

Resolved!

My father has the same name as my grandfather, and my dad has a multicar quote with admiral, of which he has 3pts declared.

They thought my father was my grandfather, why did they not just look at the DOB? C*nts!



Happy now though, thanks for the input everyone.

[DanielJames]

Fox- said:

mercfunder said:

How would that have told them it was your dad or granddad, blokes have kids at all ages.

How about because the DOB on the quote wouldnt match the DOB of the named driver on his policy?

Bingo!

Admiral logic: the names are the same SO IT MUST BE HIM. HE LIED TO US ABOUT POINTS, charge him £330, it's up to the customer to dispute it.

[DanielJames]

carreauchompeur said:

Why is your grandad on the insurance anyway? Curious, not trolling

He reduced my policy by a few hundred squidders!

[DanielJames]

mjb1 said:

So your Dad only got as far as getting a quote with admiral (something totally separate to your insurance?), and they used the details from that to cross reference your own policy? That is scary. I sometimes put all sorts of variations into online insurance quote things to see how they might affect the price. How do they know he didn't just put down that he had 3 points, just to see what the cost of his insurance might do if he won some points later on? How do they know that it was you that misinformed them and not the other person. The fact they got your dad and your grandad mixed up, just goes to show how ropey this is.

I'm a little bit surprised that this isn't a breach of data protection somehow (although they probably try to cover it somewhere in the small print T&C).

My dad has a multicar policy with them. They must have checked the database, saw my grandad and dad have the same names and just presumed they were the same person (despite difference DOB/occupancy/driving years etc)

And under this presumption they were going to charge me £338, without first asking me if it was true, and it was up to me to pick up on the mistake/dispute it.

Me saying "my grandad doesnt have points" wasn't good enough. Luckily I noticed it was a CU80 which I recognised my dad having.

Oh well least it was resolved easily enough