Kindertons Accident Management

[mikeyscott]

Anyone dealt with them, told them to go away, but calls still persisting and garage wants me to use them too!

My BMW got hit and Kindertons want to provide a hire car at £345 per day for a 420d GT. I said not needed, so they're not interested lol. I'm happy to just go via the at fault insurance.

[mikeyscott]

MrBarry123 said:

Are they related to your insurance company i.e. they are the aligned accident management company for your insurer?

No they've been referred by the BMW dealer! I agree not an industry that impresses me and I worked out based on the day rate of the car and the current estimated repair time the hire car bill will be £7k + without delays.

My insurance isn't dealing with it, I'm only in talks with the 3rd party insurance at the mo as the driver and themselves have accepted liability.

I'm annoyed that the 3rd party insurance is sitting on the quote, I reminded them that it's their customer who has caused £5k worth of damage and their response was "and".

[mikeyscott]

Latest today from 3rd party insurance. Car only needs to meet their standards and not BMWs.

Times like this make it more tempting to say to an accident management co, go and fill your boots.

[mikeyscott]

Sheepshanks said:

mikeyscott said:

Latest today from 3rd party insurance. Car only needs to meet their standards and not BMWs.

Times like this make it more tempting to say to an accident management co, go and fill your boots.

The 3rd party insurer will likely refuse to pay the bill for the 420.

Don't dispute that, hence why I didn't go that route.

What they seem to miss is I'm not at fault

Got a hire car coming Saturday from Enterprise via 3rd party insurance. Enterprise have said they'll sort something decent out.

I just want my car repaired to BMW standards.

[mikeyscott]

czerwiec said:

mikeyscott said:

Don't dispute that, hence why I didn't go that route.

What they seem to miss is I'm not at fault

Got a hire car coming Saturday from Enterprise via 3rd party insurance. Enterprise have said they'll sort something decent out.

I just want my car repaired to BMW standards.

It's not up to Enterprise to "sort something decent out", now it's all up to 3rd party insurer and it's them telling Enterprise what you will get as a courtesy car for the time being.
Should have gone with Kindertons and get like for like car in meantime yours is being repaired to BMW standards.
How big is the damage to your car?

1 series coupe that got hit side on.

LV have an agreement with Enterprise.

Kindertons just appear to be another ambulance chasing firm with high fees.

[mikeyscott]

Will see what Monday brings

[mikeyscott]

Car is being repaired at present, bit of an odd one at present.

Further damage found LV requested work to be halted and new estimate. Garage has ignored all instructions and is carrying on with the repair including blending paint and everything LV had an issue with.

Got a Merc C220 15 plate, nice motorway muncher, but not my cuppa tea. It costs LV circa £75~ per day, Kindertons phoned me this week to say a car will be delivered. LOL deliver away, it won't be signed for.

Attitude of Partridge BMW body shop has changed, I'm an inconvenience now as I refused the accident management. I won't be using Partridge again for service, accessories or anything else. Poss back to Snows.

Otherwise looking at another 135i at the mo.

[mikeyscott]

rongagin said:

Ozzie Osmond said:

They have offered a hire car - what's the problem with that?


It's nothing to do with false "whiplash" claims. In fact, it's completely the opposite.

Edited by Ozzie Osmond on Friday 8th January 11:57

Offered a hire car at a very high price, OP says £345 per day (OP thinks £7K total), gets Merc at £75 per day from TP insurance. You think adding £000s to a claim is acceptable? Really?

Making the most from an accident by either the AMC or people who accept rip-off prices to get whatever, is exactly like a whiplash claim. The something for nothing thinking.

Based on current repair eta hire car cost would be £8k+ now.

I've had a few whiplash calls already ;( I might say I've got no legs and missing a hand, deaf and blind too

It's the attitude change of Partridge since I said no. They promised updates, photos and an visit any time during the repair to view. All these requests have now been ignored as I've asked for photos etc.

Will be speaking to dealer management post repair

Edited by mikeyscott on Friday 8th January 13:21

[mikeyscott]

Durzel said:

Ozzie Osmond said:

.

Partridges BMW are just as bad in my opinion for being in bed with such a transparently egregious outfit.

Totally agree and the level of respect / service has disappeared since no AM no in place.

Won't be using them again.

[mikeyscott]

AW111 said:

It would be interesting to know if the garage gets a "referral fee" or some other kickback from Kindertons.
If they do, there is potential for a huge conflict of interest, as the longer the repair takes, the more the AMC gets in hire charges.

We all know they won't be doing it for the love...

If I started process again I'd consider Snows or Chandlers BMW.

Edited by mikeyscott on Friday 8th January 13:22

[mikeyscott]

Theophany said:

Am I missing something here OP? Have you informed your insurance company of the accident and if so, why aren't they dealing with it?

I have informed them and their advice was to phone 3rd party first and if probs come back to them. Wasn't overly impressed as I asked what do I use you for. Got a letter from direct line saying any problems with LV let them know.

So left it at that. Car being repaired, I'm in a hire car. Just need to ensure done properly.

[mikeyscott]

djt100 said:

Not sure if its the same company, but a friend had his Cayanne hit, they gave him a X5 to use, It was an old Cayanne worth maybe £6-7k, the claim came to £70K , the insurance co are currently refusing to pay out, and they are saying he will be liable for the hire car costs. Stay away

Yes I've heard of situations like this as in the small print of hire agreement they make person liable for costs.

[mikeyscott]

Ozzie Osmond said:

Theophany said:

Am I missing something here OP? Have you informed your insurance company of the accident and if so, why aren't they dealing with it?

The story we are being told does seem very odd with his insurance, the other insurance, the dealership and Kindertons ALL being criticised in one way or another.

I've told my insurance, enlighten me on the issue?

Direct Line letter states information purposes only. Should you wish to make a claim on your policy please let us know as soon as possible.

Conversation with LV was much more positive as they actually appreciate the non accident management route.

Partridge are only in for criticism as their attitude has certainly changed since removing the AM firm. I have no idea how the financials work between AM & repair garage.

Edited by mikeyscott on Friday 8th January 17:07

Edited by mikeyscott on Friday 8th January 17:08

[mikeyscott]

rongagin said:

I heard, not official, that the referral fee is £300? How true that is I'm really not sure.

If it is £300 then a small amount for the BIG money that can be made by a AMC.

OP it seems the normal way to go via the TP insurer, it saves your insurer the effort and cost. As you say the TP insurer is keen to keep their costs down. Nothing odd at all in this.

Hope the repair is as you want.

Partridge indicated they do about 12 a month I think he said so, £3k just for referring over the month, but small compared to hire cost numbers.

Thank you, friend in boat build industry has offered to check car with me when it's ready, so fingers crossed. Will it be kept, I don't know. Got my eye on an AUC DCT version.