Car Arrived - Wrong Colour

[Tomgc61]

Just took delivery of my new A6 Allroad. Very nice but not the colour I ordered. Seems there was a mishap with the information passed by the salesman. All other spec is the same but not the colour.

Anybody else have this issue?

[Tomgc61]

I ordered in grey and its come in Brown. Dealer has offered me a tank of fuel and an umbrella as compensation.

[Tomgc61]

I must admit I think it is a bit cheap! They have agreed that it was ordered in Tornado Grey. We had written off the Brown as being possibly a bit of a difficult col;our to live with and so while it looks nice its not my choice. I turned down the offer but they said they could do no better than £200

Not trying to be difficult but I think they are not really compensating properly for their admitted mistake.

[Tomgc61]

That would at least assure a colour match!

lindrup119 said:

Please tell us that's a joke...

Tell him to insert said umbrella up his rectum and open it. Cupid stunt.

[Tomgc61]

In answer - yes the order says Tornado Grey. The car does not look bad in Brown and the dealer was at pains to point out to me that it was in their opinion the best colour for the Allroad as it set off the arches and the chrome/silver details very nicely. Audi use it in all their publicity shots. Interestingly when they launched the Discovery 4 they used the gold in their publicity shots but you rarely see them on the road and the don't look that good in an ordinary environment. The shots were all taken at exotic sunny locations.

Anyway I am not looking for blood here but I would like to see some meaningful gesture of compensation above what they might hand out to visitors to the Audi tent at the County Show!

[Tomgc61]

Happy to say that the dealer has now made a reasonable offer of compensation for the mistake. I've accepted but only because I think that the Brown has its merits through its not my first choice.

Thanks for all the words of advice and opinions - incredibly helpful in these tricky situations to have a bit of support.

Best to everyone.

[Tomgc61]

I don't think its fair to mention exactly what they gave me but I think it was a reasonable amount but considerably less than some of the figures mentioned here. It was a gesture of goodwill rather than any figure related to speculation of future value and as I mentioned I would not have accepted it if I did not think it looked OK in that colour. They did not throw in an umbrella!

To answer other questions it was a lease so the future value is not any concern to me and the lease company themselves who have been very helpful did not question this as an issue.

I will add a photo shortly and you can make your own mind up. It is Java Brown by the way.

[Tomgc61]

Here is a pic. It looks more brown in bright sunlight.