Car Carpet Calamity

[nosha123]

Hey All.
I wonder if anyone can advise... we have a situation with the company that sold us a Dax Cobra Car Kit...
1) it was poor quality when we specifically requested their premium high grade quality
2) the components didn't fit our car, and no diagram was provided
3) when called for help the shop didn't know which parts went where either

so we eventually ripped out the bits we had glued in place and binned the lot, and then paid a professional carpet fitter to do the job from scratch.

I am irked by the fact we wasted £500, and so have opened up dialogue with the retailer. Who states that 'the manufacturer has stated that the kit may need cutting and trimming for some parts to make them fit the Dax'
My argument is - the kit was sold as compatible... not 'compatible but you need to cut and trim a few bits'

Retailer is begrudgingly now agreeing to a refund IF WE RETURN THE CARPET.. which has been binned!!!!!

I have proof of purchase... I can also probably get a statement from the professional guy we used stating the pieces didn't fit...

Am I now in a pointless situation.. as I can't give them back the ripped out gluey pieces? Which presumably they would bin anyway once received.

Any advice?

Tasha

[nosha123]

and so...
a carpet KIT that states it is for a DAX COBRA should be expected to NOT fit and require cutting?









According to Consumer Action Law 2000, all carpet sales (regardless of whether for residential homes or vehicles), are covered by the following regulations if a problem arises.

If you have bought a carpet or any other floor covering, it must be:
1. OF SATISFACTORY QUALITY

2. FIT FOR ITS PURPOSE

3. AS DESCRIBED

When the carpet doesn’t meet any of these three rules:

You are probably entitled to a refund for a major fault, a number of minor faults or a serious misdescription.

If you are out of pocket in any other way you may be entitled to compensation over and above the price of the carpet.

[nosha123]

Oh for gods sake people... OK I think some are slightly missing the point here

We paid for a professional to re-fit the carpet, he is the one who confirmed the kit was low grade quality
He fitted all new carpet.. and he told us the KIT would never have fitted our Dax,,, as despite it being suitabel for DAX it had over 50% of the components shaped wrongly.
He ripped out the parts that were already glued in place.. and binned them and then fitted new carpet bespokely.

I thought it worth a try - as I begrudge paying £600 for a kit that says it will fit only to find out half way through fitting it - it didn't.
The only diagram provided didn't show which parts went where
the shop didn't know either
We had no help from them despite spending thousands with them over the last year.

I might be chancing my arm a bit here - but am able to back it up with photographic evidence and a statement from the company who fitted new carpet.

Im asking whether I am able to get a refund or partial refund even if I am unable to return the item.. but can provide documentary evidence I am not ripping them off..

Why are you all so rude.. can't you just be nice in your responses ffs

[nosha123]

Thanks Insert Coin.... a nicely worded response and constructive!!!

I totally appreciate they want it returned... to prove I am not using it... I just wondered whether I might be able to use documentation instead...

I can't think of any items that CANT be returned but there must be something... (hygiene related maybe... although I do remember seeing a documnetary on BBC once about an online sex shop and people returned their USED sex toys for refunds!!!!!!! REALLY!!!!!)

[nosha123]

Toomany2CVs you are the most obstinate one on here!! yet you can't see it!

why dont you try re-reading your posts

Sarcastic comment no 1: "It's a kitcar, fertheloveofgawd. Variations in tolerance and sizes are to be expected. "Compatible" does imply some work may be required.

Sarcastic comment no2:
According to Consumer Action Law 2000...
"The what?"

Ive never met you and I dont come on here that often (maybe for obvious reasons now!!!!) and came looking for sincere advice...
Several posters her pin this thread have the maturity to realise that some of you are being obstinate and mean...
So clearly Im not the only one thinking you could convey your points in a nicer way

• or maybe you just aren't getting any lately**

To those of you providing advice (even if its advice telling me I haven't much chance!) I thank you... and thanks for being nice in your delivery of it!!!

[nosha123]

Specific thanks to
Nanook
Wacky Racer
Randle Marcus
Insert Coin

Oh and shock horror.. I'm thanking people who gave me advice I didn't perhaps want to hear...

There I go... good grief what now...

Rest of you: try to be a bit nicer to a rare female visitor when she seeks your genuine input... You dont know me or what my life is like and what I could be dealing with

[nosha123]

the parts were from a genuine sealed kit - so I dont think we ended up with something by mistake... and the diagram of contents matched up too.. but it didn't tell you where which piece went.
The parts were not just a few MM out either.. they were utterly and wholly the wrong shapes.... so to use the kit would have ended up looking like a total bodes job of overlapping seams and gaps... We had three people try to work out what went where and all three failed...

It wasn't like trying to do a jigsaw and one piece was slightly the wrong shape... we would have been happy to tweak and adapt it accepting that there are certain tolerances... but more than 50% of the pieces were completely different in shape to the space they were meant to fit...

Unfortunately we simply assumed it WOULD fit - and so started at the front of the car... glueing as we went.. working our way to the back of the car, then finding it all went a bit Pete Tong...

We didn't realise it was a poor grade quality - it was pointed out to us by the Professional who we then employed to do the work again... he said the carpet wouldnt have lasted long and would wear very easily...

There: thats a bit more detail!
Apologies if this level of detail was missing in earlier posts but am at work and was simply popping a quick question on here....

[nosha123]

"Consumer Action Law 2000" was taken from a GOV link I found - so assume it was a government site I was on (Turns out it was ISLE OF MAN)
]
oh and to the last poster

BTW: crack.... nah... Im not

but maybe you should be

might cheer you up

Edited by nosha123 on Wednesday 24th May 15:19

[nosha123]

[quote=TooMany2cvs]
If you're elsewhere in the world, then there may be such legislation in your country or region, but since a UK-based forum isn't going to understand that, it would probably be wise to refer to a local source of information. Or, at the very minimum, give us all a clue as to where you are.


You do know right that you can actually MOUSE CLICK on someones 'handle' and it tells you what country they are in!
Obviously not

[nosha123]

TooMany2cvs said:

If they've filled that detail in on their profile. In your case, it says "United Kingdom".

Keep digging.

I suggest it it you that digs.. or perhaps at least READS WHAT IS INFRONT OF THEM.

Your point was that this is a" UK-based forum" and you were asking for additional information as to where I was located... yet when you clicked you found the answer out all by your clever little self.
Clap clap round of applause

Apologies if it made you feel stupid.. by pointing out the somewhat obvious...

So yes... I am based in the UK... that stands for United Kingdom...

Maybe you should have a little lie down now after all that hard work your brain has done today!!!

[nosha123]

M-SportMatt said:

i suggest you get a proper pro to check the car out if you've built it yourself as if you make such a balls up of 'fitting' a carpet, god knows what else you've done.

Stupid is as stupid does

oh look at you - so witty amongst all your little macho friends here.

I'll try not to turn your head as I whizz by in our stunning Dax Cobra... you'll find it hard not to notice as I doubt you will ever have seen one quite as impressive as ours... and built all by our own stupid hands!!!! Oh how we will laugh at your surprised little face

We didn't "balls up" fitting the carpet (so eloquently put Sir!)... the carpet was the wrong shape.
Obviously you have never made a mistake in your entire life and always expect and receive perfect goods from perfect retailers and have never received a shoddy product or shoddy service.

We made the mistake of fitting the kit from the outset and the carpet installer threw the old kit away...
I wont make the mistake of ever coming here again for legitimate polite advice.. as clearly its the wrong place to come.

[nosha123]