VW emissions Software Update problems
Discussion
Hi
I am looking for a bit of advice, no doubt this may have been discussed before but I received a official VW letter from their HQ a few months ago reminded me that I have to comply to the Roads transport commission and update the software for my VW 2011 Passat and then a few weeks later another final reminder letter saying I need to comply.
I foolishly took my car down to my local VW dealer and first time around they had it for a day and they eventually got back to me to say they cant update the software if there are errors with my car. They said my glow plugs needed replaced despite my car working perfectly. So ok I agreed to pay to get the Glowplugs replaced and then a they took my car a few days later for the software firmware update.
In receiving my car yesterday and in span of driving 15 mins down the road, my dash lit up. Errors sprung with
Hand brake warning, abs warning, anti traction control warning and type pressure warning.
The car still drove ok but my start/stop stopped working and auto lock disabled too. It's a automatic with a DSG gearbox.
I called the dealership back and eventually their rep got back to me and told me it's got nothing to do with the update?? I was speechless it is blatantly a software issue tripping the sensors, but he eventually agreed as a courtesy they will take a look next thursday? There is no way my car suddenly had issues with the handbrake, abs, anti traction and tyres all failing all at the exact same time. To further prove my point If i switch off and then back on its clears itself. But again in driving 15 mins or so it will reoccur. It was working perfectly before the update and never had a issue like this before. They can't blame its a cooindence and probably had it before because that would contridict their earlier statement saying they can't update with errors so cant have it both ways?
What should I do if they start telling me stories and start quoting bills for repairs? Was it a mistake to assume it was in accordance to the law?? My biggest concern is that if the software isnt regulating the car properly will it damage physical parts?
Any advice would greatly appreciated.
Cheers
Kyo
I am looking for a bit of advice, no doubt this may have been discussed before but I received a official VW letter from their HQ a few months ago reminded me that I have to comply to the Roads transport commission and update the software for my VW 2011 Passat and then a few weeks later another final reminder letter saying I need to comply.
I foolishly took my car down to my local VW dealer and first time around they had it for a day and they eventually got back to me to say they cant update the software if there are errors with my car. They said my glow plugs needed replaced despite my car working perfectly. So ok I agreed to pay to get the Glowplugs replaced and then a they took my car a few days later for the software firmware update.
In receiving my car yesterday and in span of driving 15 mins down the road, my dash lit up. Errors sprung with
Hand brake warning, abs warning, anti traction control warning and type pressure warning.
The car still drove ok but my start/stop stopped working and auto lock disabled too. It's a automatic with a DSG gearbox.
I called the dealership back and eventually their rep got back to me and told me it's got nothing to do with the update?? I was speechless it is blatantly a software issue tripping the sensors, but he eventually agreed as a courtesy they will take a look next thursday? There is no way my car suddenly had issues with the handbrake, abs, anti traction and tyres all failing all at the exact same time. To further prove my point If i switch off and then back on its clears itself. But again in driving 15 mins or so it will reoccur. It was working perfectly before the update and never had a issue like this before. They can't blame its a cooindence and probably had it before because that would contridict their earlier statement saying they can't update with errors so cant have it both ways?
What should I do if they start telling me stories and start quoting bills for repairs? Was it a mistake to assume it was in accordance to the law?? My biggest concern is that if the software isnt regulating the car properly will it damage physical parts?
Any advice would greatly appreciated.
Cheers
Kyo
Edited by Kyo on Saturday 27th May 20:09
Monkeylegend said:
Just noticed this is your first post in nearly 10 years membership, what kept you 
Not really a car enthusiast tbh and plus I am a noob when it comes to cars 
750turbo said:
Cost is picked up by VAG , not the Dealer, stinks to High Heaven though.
There have been reports than in some cases that the u[date has caused further issues, possibly what happened here?
I had to pay for it myself they didn't pick up ****. What's most annoying is the letters was made out to be a legal requirement when it wasn't. Just knew I should researched it first. What a stupid idiot I am. Will definitely be calling VW head office first thing after the bank holiday to complain.There have been reports than in some cases that the u[date has caused further issues, possibly what happened here?
Edited by Kyo on Saturday 27th May 20:48
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