Servicing a lease car & warranty question

[a4cabrio]

My mother has a Skoda Yeti on a 2 year lease and has had it since April 2016, it's a 1.2 TSI and has done 3200 miles since she got it. Skoda contacted her to say it was due a service so she took it in to be don, she was charged £180 for the service which I presume would have been an oil service, but the issue I have is they also charged her £70 as they had to take the rear wheel off as the plastic sleeve on the rear shock absorber was stuck and needed to be to be put back into its normal position.

Surely charging £70 for this work is a bit of a mickey take on a car that's only a year old and only covered 3200 miles. I take it a shock absorber would be classed as a wear & tear item but I'd have thought due to the low mileage that sort of work should be covered under warranty??

Just curious to see if others think that's fair or have they just taken advantage of an old woman not knowing any better??

[a4cabrio]

Thanks, you've all kind of seen it how I have I just feel it leaves a bit of a bitter taste, £70 isn't a massive amount it's just the principle of it imo.

My mum didn't buy the car from the servicing dealer, it's a lease car which she's had since April 2016. I knew a shock absorber was a wear & tear item but as you say papa, The age and mileage of the car should have carried some goodwill imo

I've said to my mother she should give the dealer a call on Tuesday and have a chat about it and see how she gets on, the car was serviced on Friday and I'd only spoke to her about it yesterday, I did ask if she wanted me to take it in for her but she was happy to take it herself, kind of annoyed I didn't take it in now.

[a4cabrio]

Ok, the car wasn't saying a service was required, the dealer phoned and said it's due its 1st service, mu mums not car savvy and I'd previously said it shouldn't need servicing for the 1st 2 years seeing as the mileage she does wouldn't bring the service up any sooner, but she too the phone call from the dealer at face value and got the service done.

The extra work on the sleeve of the rear shock absorber was mentioned to her before they done it, but again she didn't really know enough to question it.

She phoned the dealer this morning to speak to the service manager but nobody was available to speak to her, so she took it upon herself to phone Skoda customer services who aren't too happy about the situation, they've told her the car wouldn't have been due it's 1st service until 2 years or 18000 miles, which ever came 1st, as for the extra £70 work, they aren't happy about that either and are planning on speaking to the dealer and they e also raised a complaint on her behalf which has an 8 week span to be resolved.

[a4cabrio]

silentbrown said:

Go Skoda customer services!

Let us know how it pans out. One other thing - if this wasn't the supplying dealer, how did they know to contact your mum about a service?

Sure, it'll be interesting to see how it pans out in the end.

Basically about a week after the car was delivered, it was brand new, the service light came on so it was taken into the local dealer to have it sorted out.