Courtesy car lead time at main dealer

[hornetrider]

What's your experience? Was booking my car in for warranty work today. They could see the car at the end of this week if I could drop it in, but the wait for a courtesy car is a month!

The way the conversation went though, I'm not sure the delay is strictly because of car availability. When I mentioned I needed a car the service advisor told me it was a month wait and said the choice was mine, I said I needed a car, so he immediately said okay you are booked in for the 17th August.

There was no delay on the phone for checking books/paperwork etc. I thought he may have to check availability on a booking sheet etc but apparently not...

[hornetrider]

HTP99 said:

And as for the op stating the service advisor didn't consult some sort of rota or diary regarding courtesy car availability; how about he just knew, or the information was right in front of him?

Yeah I just found it a bit odd.

So, they have availability in the service workshop starting on Thursday (only three days into the future). When I booked it in for a service the other week, lead time was only a week. All of which suggests they are not totally stacked with bookings for the next month.

So to be given exactly one calendar month booking date in the future feels more like policy than actual car availability. Iyswim.

[hornetrider]

sparks_E39 said:

I don't see why a 2-3 week lead time for a courtesy vehicle is an issue really.

2-3 would be fine. 4... well 4 is getting on a bit. I have a niggly fault with my car which will now take them a month before it's looked at.