End of PCP repairs - more issues!
Discussion
Hi,
I've had some repairs done before a return of the vehicle.
The BCA have highlighted unsatisfactory repairs on the report i had done (Not approved audi).
So...
The BCA gave me this from Audi after they told me the costs to repair the unacceptable repairs.
In this letter it states;
-It must be approved (Fair wear and tear guide does not state it needs to be Audi approved for repairs)
-They assume if i do not hear about the repairs then this indicates I accept the costs!
-I need to inform them to arrange another inspection if I get the repairs done.
This is just a very very crude approach to milking money out of me here.
My intention was to get the repairs done then tell them i'd repaired them and challenge when I get the invoice.
Anyone had this situation before here?
I've had some repairs done before a return of the vehicle.
The BCA have highlighted unsatisfactory repairs on the report i had done (Not approved audi).
So...
The BCA gave me this from Audi after they told me the costs to repair the unacceptable repairs.
In this letter it states;
-It must be approved (Fair wear and tear guide does not state it needs to be Audi approved for repairs)
-They assume if i do not hear about the repairs then this indicates I accept the costs!
-I need to inform them to arrange another inspection if I get the repairs done.
This is just a very very crude approach to milking money out of me here.
My intention was to get the repairs done then tell them i'd repaired them and challenge when I get the invoice.
Anyone had this situation before here?
Jonno02 said:
Had an issue with repairs on the mrs. car when it was inspected. She's reversed into our garage and scraped the rear bumper, local outfit fixed it. Was absolutely perfect in every light, but the inspector went around all bumpers with a paint depth gauge and noticed it was off on the repair. When he asked me out to look at it, he himself said "The repair is perfect to the eye, but the depth of the paint tells me a repair has been carried out."
I denied all knowledge of it and asked him for proof that the supplying dealer had carried out no repairs due to damage in transit or on their forecourt. He selected "customer disputes charges" on a little PDA thing and never heard anything more.
Yeh, I think I could had said that, if the shoe was on the other foot and you had noticed this was done on the forecourt then i know what Audi would had said. I denied all knowledge of it and asked him for proof that the supplying dealer had carried out no repairs due to damage in transit or on their forecourt. He selected "customer disputes charges" on a little PDA thing and never heard anything more.
Paperwork to say inspection will happen says any repair work needs to be against BVRLA guidelines that then states "To a professional standard".
I think this is now the "shark" period of the process....I've had the work rectified but VWFS now want to enforce a T&C on me now to milk money out of me.
I have looked at the Finance agreement and see no reference to repairs required to be Audi Approved.
Only issue I have is it states I need to tell them so they can reinspect it. So what do I do, i've got a date booked for collection!
I had this with servicing, VWFS said it "should" be serviced if a warning light is on, BVRLA guidelines say warning lights are acceptable. BCA inspected and i had no reported costs for servicing.
Do i just wait until Audi Invoice then go into battle on this?
Hi,
Just phoned VWFS before lunch (maybe better because the sharks are hungry and want to eat at 12 lol).
They first said, please ring BCA and they will put it on the notes/report.
I ring BCA, they say, its inspected and I need to phone VWFS!
I phone VWFS back...Yes we will add this to the report and at the collection tomorrow it "may" be taken off as unsatisfactory work, and if i don't hear anything within about 2 weeks its fine.
Based on current situation with what i've read what I was told don't sound entirely convincing to me, however tis all voice recorded and tis all logged so I'll be certainly taking it further if I get billed in two weeks for this work.
PS I PCP a car because I want to drive around in a bling mobile no fcker could afford on a sainsbury loan...there I said it.
Just phoned VWFS before lunch (maybe better because the sharks are hungry and want to eat at 12 lol).
They first said, please ring BCA and they will put it on the notes/report.
I ring BCA, they say, its inspected and I need to phone VWFS!
I phone VWFS back...Yes we will add this to the report and at the collection tomorrow it "may" be taken off as unsatisfactory work, and if i don't hear anything within about 2 weeks its fine.
Based on current situation with what i've read what I was told don't sound entirely convincing to me, however tis all voice recorded and tis all logged so I'll be certainly taking it further if I get billed in two weeks for this work.
PS I PCP a car because I want to drive around in a bling mobile no fcker could afford on a sainsbury loan...there I said it.
liner33 said:
I bought an E Class new back in 2001 (Paid cash btw;)) but found out about 5 years later, when the rust started to show that the roof had been resprayed in the factory or at least prior to me taking delivery, the paint was 240 and the rest of the car was 140 , MB tried to chuck out the warranty claim for that.
Without having paint readings from new how could anyone be certain that the repairs hadn't happened before the car was delivered, its hardly unheard of ?
Paint defect warranty is @ 3 years on Audi and body work 10 years. Without having paint readings from new how could anyone be certain that the repairs hadn't happened before the car was delivered, its hardly unheard of ?
I do see the reasoning behind wanting quality repairs to last till its off there (slippery) hands, but i've said it earlier.
As I said, lost within the PCP haters using this as an opportunity to bash me/us, i've told Audi and had a different version of the written process, they have said I need to speak to the guy collecting it tomorrow "who might" take the corrected repairs out, they've put a note on my account as well.
Lets hope i've not got to deal with arguing if they invoice me in a few weeks time.
Yet another two weeks of b-llcks added to the process.
lord trumpton said:
Just getting back on topic...
OP I've only skimmed the thread (largely due to being full of PCP s
t) but what damage was on the car and what did you have repaired?
Were the repairs done by a bodyshop or one of these smart repair characters?
Bodyshop, it's mostly prep marks under the clear coat. OP I've only skimmed the thread (largely due to being full of PCP s
t) but what damage was on the car and what did you have repaired?Were the repairs done by a bodyshop or one of these smart repair characters?
My feeling is if Audi don't play ball i'll be contacting the bodyshop to get a reduction in what I paid. I took it back to get the unsatisfactory repairs rectified with a view to then being able to contest with Audi. If it dosn't work, as much as the guy tried to help me by trying to rectify i'm going to have to say he's left me high and dry on this and ask for some money back.
Thanks for the many replies guys, gona take a while to go through them 
Joking apart, thanks for the BMW list costs.
Interesting slap self in face moment here....
This work never gets done, so...the panel i've had done which was repaired was blended in, I presume BCA just charge on the panel area.
She's gone back now so all I can do is sit and wait for the invoice and then contest with Audi i'd had the repairs done, if it's still not good enough i'll then discuss with Mr Bodyshop what it is he'll be offering in price reduction for the still unacceptable work.
Thing is though, if Audi only reduce the value, and the BCA do inspections before I hand it back then this I expect will be an arguing game with Audi.
This whole process was the first time i'd handed a PCP back (VT'd actually but irrelevant as its the same process), and in hindsight I think i'd take a chance next time.
I wonder where the legalities sit with Audi/BCA telling me they are charging for work, why don't they just do what a dealer does or WBAC and grade it to the customer?
It's extortion this process...(the words of the BCA collector taking my vehicle not mine
Joking apart, thanks for the BMW list costs.
Interesting slap self in face moment here....
This work never gets done, so...the panel i've had done which was repaired was blended in, I presume BCA just charge on the panel area.
She's gone back now so all I can do is sit and wait for the invoice and then contest with Audi i'd had the repairs done, if it's still not good enough i'll then discuss with Mr Bodyshop what it is he'll be offering in price reduction for the still unacceptable work.
Thing is though, if Audi only reduce the value, and the BCA do inspections before I hand it back then this I expect will be an arguing game with Audi.
This whole process was the first time i'd handed a PCP back (VT'd actually but irrelevant as its the same process), and in hindsight I think i'd take a chance next time.
I wonder where the legalities sit with Audi/BCA telling me they are charging for work, why don't they just do what a dealer does or WBAC and grade it to the customer?
It's extortion this process...(the words of the BCA collector taking my vehicle not mine
garyhun said:
Did (and if not, should) Audi provide a list of charges like the one Jimboka posted? Maybe there was no time between your decision to VT and actually doing it!
When, or probably some time before, my PCP ends in April I assume that BMW will provide me with that list'? Because if not then I assume many would do what you have done OP, try to make the fixes which are actually more expensive than taking the hit on charges.
Had Jimboka not posted that list the first time on another thread around a month ago, I would be looking at getting my alloys and dents fixed before handing the car back (unless I trade in). Now though, I'll take the charge and make things easier and cheaper for myself.
No Prices shown, if it was as per the BMW one i'd had waited.When, or probably some time before, my PCP ends in April I assume that BMW will provide me with that list'? Because if not then I assume many would do what you have done OP, try to make the fixes which are actually more expensive than taking the hit on charges.
Had Jimboka not posted that list the first time on another thread around a month ago, I would be looking at getting my alloys and dents fixed before handing the car back (unless I trade in). Now though, I'll take the charge and make things easier and cheaper for myself.
I guess I could had challenged them for one, and I said the the BCA guy that if it was advertised I wouldn't had run around like a blue ars fly sorting it out.
Car was off the road for 4 days being fixed that cost me money/time/patience!
silentbrown said:
Is the problem that the repair didn't use OEM parts, wasn't done right, or wasn't done by an Audi approved bodyshop?
What does your PCP contract actually say about repairs? Mine didn't mention anything specific, but the Audi "fair wear and tear" guide here specifically requires repairs by approved bodywork shops. (Note that this is for leasing rather than PCP, though...)
https://www.audi.co.uk/content/dam/audi/production...
Just check your PCP contract. They can complain about a poor repair, but they can't complain about a non-approved one unless your contract explicitly requires that.
Section 9.4 in my contract is about Default charges, so not aligned to the Wear and Tear guide.What does your PCP contract actually say about repairs? Mine didn't mention anything specific, but the Audi "fair wear and tear" guide here specifically requires repairs by approved bodywork shops. (Note that this is for leasing rather than PCP, though...)
https://www.audi.co.uk/content/dam/audi/production...
Just check your PCP contract. They can complain about a poor repair, but they can't complain about a non-approved one unless your contract explicitly requires that.
I'm going to wait till the bill comes in first here before contesting, I will let you know.
Fonzey said:
Ugh, not looking forward to this. We currently have four cars in the household - two are bought, two are personal leases.
The first one (Vauxhall) goes back next month, and I've just had a handful of repairs done on it. There was a scuff low down on the front bumper (suspected high curb), second was a dent/scratch in the drivers door (wind snapped the door from my hand, smashed it into a gatepost...) and the final was a scuff on the rear bumper (suspected carpark/trolley incident).
Local paintshop fixed all three, he's done work for me before - normally very good and he's approved by a number of insurance companies... but this job wasn't the best, I can see a couple of imperfections in the lacquer so I'm inspecting it to raise eyebrows. It's been back to him for a machine polish, which has made it somewhat better - but I don't hold my breath when it's inspection time.
I wish now that I just handed the car back as it is, and just stomached whatever bill they throw at us.
If you have anything that looks like "dirt in paint" take it back and get it fixed, they will probably charge you, certainly if you can notice it. The first one (Vauxhall) goes back next month, and I've just had a handful of repairs done on it. There was a scuff low down on the front bumper (suspected high curb), second was a dent/scratch in the drivers door (wind snapped the door from my hand, smashed it into a gatepost...) and the final was a scuff on the rear bumper (suspected carpark/trolley incident).
Local paintshop fixed all three, he's done work for me before - normally very good and he's approved by a number of insurance companies... but this job wasn't the best, I can see a couple of imperfections in the lacquer so I'm inspecting it to raise eyebrows. It's been back to him for a machine polish, which has made it somewhat better - but I don't hold my breath when it's inspection time.
I wish now that I just handed the car back as it is, and just stomached whatever bill they throw at us.
The BCA guy noticed things I didn't, it's his FT job.
Lot of people stating about VT incentives....remember the dealership is a franchise not the manufacture/finance company, they don't care about finance company or even dare I say the manufacture they sell products for.
Shortfall is never present, they'd have had nearly 75% of a term of interest paid anyway, plus, the finance company sell on an asset and recoup funds. Mine was due a service...say what you like, the price i'd had pay won't be what they will...
I think the process here only becomes a problem when cars don't sell through ...oh wait that's happening isn't it
I do wonder how long it will be until they revisit VT rights tbh.
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