Extended warranty - is this true?
Discussion
Hi guys,
has anyone come across this before with an extended warranty?
I've just picked up a Mustang GT 2018 From Sytner BMW (it came in to them as PX). It's just under 3 years old. It has a full Ford Service history.and 30k on the clock.(so 3 x Ford services)
The vehicle came with a 6 month 'Sytner select' warranty which can be extended for an additional 18 months. It is comprehensive but with a claim limit of £4000 (unlimited claims allowed though). One of the concerns is 'leaks' are not covered though.
I've since found out that Ford actually do their own extended warranty called 'Ford Protect' (until recently you had to buy it from Ford before the car was even registered new!).
i've just rang Ford Protect and asked whether i meet the criteria (a concern was that the 10k mile on the mustang was in fact carried out at 11200 miles and in their warranty handbook Ford state a leeway of up to 1,000 miles for meeting the service schedule. Trivial i know but its still 'technically' not been serviced on the dot.
Anyway.... I've checked this on the phone with Ford Protect just now and they said the history of the car and whether it's been serviced to schedule previously is irrelevant (even if it had no history at all???) and so long as it is serviced properly and to schedule once under their warranty then all is fine.
surely this doesn't sound right? has anyone come across this before?
Normally when taking out an official car manufacturers extended warranty the minimum criteria is full service history and serviced to manufacturers requirement?
has anyone come across this before with an extended warranty?
I've just picked up a Mustang GT 2018 From Sytner BMW (it came in to them as PX). It's just under 3 years old. It has a full Ford Service history.and 30k on the clock.(so 3 x Ford services)
The vehicle came with a 6 month 'Sytner select' warranty which can be extended for an additional 18 months. It is comprehensive but with a claim limit of £4000 (unlimited claims allowed though). One of the concerns is 'leaks' are not covered though.
I've since found out that Ford actually do their own extended warranty called 'Ford Protect' (until recently you had to buy it from Ford before the car was even registered new!).
i've just rang Ford Protect and asked whether i meet the criteria (a concern was that the 10k mile on the mustang was in fact carried out at 11200 miles and in their warranty handbook Ford state a leeway of up to 1,000 miles for meeting the service schedule. Trivial i know but its still 'technically' not been serviced on the dot.
Anyway.... I've checked this on the phone with Ford Protect just now and they said the history of the car and whether it's been serviced to schedule previously is irrelevant (even if it had no history at all???) and so long as it is serviced properly and to schedule once under their warranty then all is fine.
surely this doesn't sound right? has anyone come across this before?
Normally when taking out an official car manufacturers extended warranty the minimum criteria is full service history and serviced to manufacturers requirement?
Thanks for the comments guys i really appreciate it!
The car is absolutely spot on.. all receipts and itemised for each service (10k ....20k...30k) the only sticking point i thought would be the 10k service was actually carried out on 11,200 miles so not within the 1,000 mile parameter (i.e. serviced to schedule) Ford say is a criteria for their warranty.
I was just amazed that the same isn't required as a pre-requisite to actually take out the warranty with them in the first place, they just didnt seem bothered about the history... so long as when you do take out a warranty with them, that then it is serviced to schedule.
The qualification page on the Ford Protect website asks 'Do you maintain your car to schedule'... very vague if you ask me!
I'll try them again tomorrow and hopefully get through to someone else who can put something in writing. cheers guys
The car is absolutely spot on.. all receipts and itemised for each service (10k ....20k...30k) the only sticking point i thought would be the 10k service was actually carried out on 11,200 miles so not within the 1,000 mile parameter (i.e. serviced to schedule) Ford say is a criteria for their warranty.
I was just amazed that the same isn't required as a pre-requisite to actually take out the warranty with them in the first place, they just didnt seem bothered about the history... so long as when you do take out a warranty with them, that then it is serviced to schedule.
The qualification page on the Ford Protect website asks 'Do you maintain your car to schedule'... very vague if you ask me!
I'll try them again tomorrow and hopefully get through to someone else who can put something in writing. cheers guys
TREMAiNE said:
I was under the impression that Ford would not offer an extended warranty on the Mustang unless purchased with the car when it was new?
My S550 warranty expires in 16 days and would love to extend if possible.
Ford Protect https://www.myfordprotect.co.uk/ give them a shout and let me know how you get on!My S550 warranty expires in 16 days and would love to extend if possible.
Gareth79 said:
JackLyon1 said:
TREMAiNE said:
I was under the impression that Ford would not offer an extended warranty on the Mustang unless purchased with the car when it was new?
My S550 warranty expires in 16 days and would love to extend if possible.
Ford Protect https://www.myfordprotect.co.uk/ give them a shout and let me know how you get on!My S550 warranty expires in 16 days and would love to extend if possible.
https://www.myfordprotect.co.uk/gold_policy.pdf
"Vehicle service requirements: It is a condition of this section of the policy that youhave the vehicle serviced in accordance with the manufacturer’s recommendations by the dealer from whom you purchased the vehicle or any other reputable VAT registered dealer. This servicing must be carried out within 1,000 miles or 30 days, whichever occurs first, of the intervals specified by the manufacturer of the vehicle."
However, it doesn't mention whether service requirements should have been complied with during the vehicle's previous ownership, the main requirement for taking out a policy (it doesn't seem to even need to be a Ford) is "To be eligible for cover, your vehicle must have covered less than 100,000 miles and be less than 10 years old from the date of first registration at the start date of your Period of insurance."
Edited by Gareth79 on Wednesday 3rd March 21:16
cheers guys
David Beer said:
Took my Ford warranty at just under the 3 year limit, bought the car at 2. It’s a good warranty, not used it which I guess is good. !! The car has only done 20 k though.
Is this the Ford Protect warranty or an extension of the original one. The mustang I’ve just bought is 3 years old next week so would be eligible too? Gassing Station | General Gassing | Top of Page | What's New | My Stuff