Am I right to be cynical?
Discussion
Ordered a new X5 in December 2021, initially stated for summer 2022 delivery. A few options were picked (c£5k total) but nothing too silly spec wise.
Had a call the other day from the dealer saying the car had arrived in the U.K. and ready to go by the end of the month.
Had another call this morning, apparently "our" car has turned up on the wrong spec - wrong colour, wrong interior, wrong options (more of them) - this one is very drug dealer.
Salesman has said that it's happened to a few that have arrived this week but I don't see how that's possible given the automation - yes, an option missed or a wrong colour chosen accidentally/fat fingered but not something completely different.
Salesman saying it's a common but I can't help but to cynically think that a customer paying more, wanting it sooner and getting less discount (we got a good deal - beat broker offers, pre price hike, per APR hike) has been given "our" slot and we've been allocated theirs - now October delivery for our actual spec we've been told - but the salesman has messed up in telling us our car was here. Am I just over-thinking this or have we just been unlucky?
End of the day we want the car, have a good deal but feel rather put out. I know we're unlikely to get far given the one-sidedness of new car contracts but what can we realistically do/expect? (Tbh them applying some ceramic, perhaps a service and matching the ALA gap quote would do us tbh)
Had a call the other day from the dealer saying the car had arrived in the U.K. and ready to go by the end of the month.
Had another call this morning, apparently "our" car has turned up on the wrong spec - wrong colour, wrong interior, wrong options (more of them) - this one is very drug dealer.
Salesman has said that it's happened to a few that have arrived this week but I don't see how that's possible given the automation - yes, an option missed or a wrong colour chosen accidentally/fat fingered but not something completely different.
Salesman saying it's a common but I can't help but to cynically think that a customer paying more, wanting it sooner and getting less discount (we got a good deal - beat broker offers, pre price hike, per APR hike) has been given "our" slot and we've been allocated theirs - now October delivery for our actual spec we've been told - but the salesman has messed up in telling us our car was here. Am I just over-thinking this or have we just been unlucky?
End of the day we want the car, have a good deal but feel rather put out. I know we're unlikely to get far given the one-sidedness of new car contracts but what can we realistically do/expect? (Tbh them applying some ceramic, perhaps a service and matching the ALA gap quote would do us tbh)
Thanks - all makes sense.
We're caught in a bit of limbo - realistically re-ordering with somebody else is just spitting ourselves in light of going straight to the back of the queue and then having the post-price rise/higher APR on top.
Will get the info above to check the system ourselves and see what's happening, maybe push toward some of the "easy to implement" things too.
We're caught in a bit of limbo - realistically re-ordering with somebody else is just spitting ourselves in light of going straight to the back of the queue and then having the post-price rise/higher APR on top.
Will get the info above to check the system ourselves and see what's happening, maybe push toward some of the "easy to implement" things too.
Thanks all
By drug dealer spec I mean black, on black leather, on black larger alloys, tinted windows and roof (plus a few other bits)
We didn't get as far as him really offering that as the colour combo is just not something I'd want. I agree it's going to be them trying to place a cancelled order within the quarter - we've stuck with our spec, even if now delayed (i'd half been expecting it tbh), stings with the petrol costs atm!
I'll be calling the dealer this week, dropping some big hints I know what they're doing and asking for the tracking codes etc so we can see everything.
By drug dealer spec I mean black, on black leather, on black larger alloys, tinted windows and roof (plus a few other bits)
We didn't get as far as him really offering that as the colour combo is just not something I'd want. I agree it's going to be them trying to place a cancelled order within the quarter - we've stuck with our spec, even if now delayed (i'd half been expecting it tbh), stings with the petrol costs atm!
I'll be calling the dealer this week, dropping some big hints I know what they're doing and asking for the tracking codes etc so we can see everything.
jm8403 said:
kiethton said:
Thanks all
By drug dealer spec I mean black, on black leather, on black larger alloys, tinted windows and roof (plus a few other bits)
We didn't get as far as him really offering that as the colour combo is just not something I'd want. I agree it's going to be them trying to place a cancelled order within the quarter - we've stuck with our spec, even if now delayed (i'd half been expecting it tbh), stings with the petrol costs atm!
I'll be calling the dealer this week, dropping some big hints I know what they're doing and asking for the tracking codes etc so we can see everything.
What was the outcome? Any joy?By drug dealer spec I mean black, on black leather, on black larger alloys, tinted windows and roof (plus a few other bits)
We didn't get as far as him really offering that as the colour combo is just not something I'd want. I agree it's going to be them trying to place a cancelled order within the quarter - we've stuck with our spec, even if now delayed (i'd half been expecting it tbh), stings with the petrol costs atm!
I'll be calling the dealer this week, dropping some big hints I know what they're doing and asking for the tracking codes etc so we can see everything.
AyBee said:
kiethton said:
Yeah, I'm even more certain of the above "our car" is currently on a boat and stops off at Southampton on its way to Germany tomorrow - should be with me in a month or so, issue then is delaying it to 1 September, stupid taking delivery a week before the plate change
Given it's a lease, why bother waiting? Or do you need to show the neighbours that yours is brand spanking and not potentially 6 months old?Gassing Station | General Gassing | Top of Page | What's New | My Stuff