What should he do, problem with OPC ?
Discussion
Your advice please would be appreciated. My pal has a 2015 GT3 and he took it to OPC A for it's two year service. Today he took it to OPC B for its four year service. Dealer B begun the service but were alarmed to find
- The back wheels were loose
- The brake nipple on the rear right caliper was broken off and had been just pushed back into position.
The car now needs a new brake caliper at a cost of £800 plus vat and labour. ( car is out of Warranty and there is no Porsche Extended Warranty on it ). Nobody has removed the wheels from the car between the service two years ago and it being done by OPC B today. Car is on original factory fitted tyres. It would appear that OPC A left the wheels loose two years ago and also broke off the bleed nipple. The mileage is 8500miles, and the mileage between services is 4000 miles. The car is garaged and driven reguarly.
Dealer B say they cannot raise a good will Warranty Claim as they are of the opinion the damage was not due to their handling of the car. I should add, my friend choose to move to OPC B as he was unhappy with other matters at OPC A.
- The back wheels were loose
- The brake nipple on the rear right caliper was broken off and had been just pushed back into position.
The car now needs a new brake caliper at a cost of £800 plus vat and labour. ( car is out of Warranty and there is no Porsche Extended Warranty on it ). Nobody has removed the wheels from the car between the service two years ago and it being done by OPC B today. Car is on original factory fitted tyres. It would appear that OPC A left the wheels loose two years ago and also broke off the bleed nipple. The mileage is 8500miles, and the mileage between services is 4000 miles. The car is garaged and driven reguarly.
Dealer B say they cannot raise a good will Warranty Claim as they are of the opinion the damage was not due to their handling of the car. I should add, my friend choose to move to OPC B as he was unhappy with other matters at OPC A.
Sorry, my bad. I left out they are Center Lock Wheels, it is not really possible for an owner or garage to remove them without access to special tools ( 600 nm tirque ).
The car has been serviced exactly to Porsche Service Schedule , first service at 12,000 mies/ 2 years, and the next one before 24,000 miles/4 years.
At the service two years ago by OPC A my friend elected to have them change the brake fluid then. This obviously meant opening and closing the nipples , including the one that was sheared.
When OPC B said the rear wheels were loose it may not have meant they were about to fall off but that the technician at B considered them not fully torqued. And yes, we accept that the damage possibly could have happened today at OPC B.
Exact wording from OPC B report
" found brake bleader sheared but set in place "
" rear wheels not fully secure at start of Service"
And to clarify, they are Centre Lock Wheels.
The car has been serviced exactly to Porsche Service Schedule , first service at 12,000 mies/ 2 years, and the next one before 24,000 miles/4 years.
At the service two years ago by OPC A my friend elected to have them change the brake fluid then. This obviously meant opening and closing the nipples , including the one that was sheared.
When OPC B said the rear wheels were loose it may not have meant they were about to fall off but that the technician at B considered them not fully torqued. And yes, we accept that the damage possibly could have happened today at OPC B.
Exact wording from OPC B report
" found brake bleader sheared but set in place "
" rear wheels not fully secure at start of Service"
And to clarify, they are Centre Lock Wheels.
Edited by majordad on Tuesday 23 October 20:22
Thank you for all the replies which have been helpful. He’s decided to take it to B and have them fit a new caliper. In order to preserve the cars integrity and to ensure that he’s able to trade it in to an OPC this is the only way. He’ll endeavor to get one or both to make a contribution to the costs.
One final question, is it possible or likely that a Centre Lock wheel can come loose between services ? If yes then surely there is a need for service inspections between times.
One final question, is it possible or likely that a Centre Lock wheel can come loose between services ? If yes then surely there is a need for service inspections between times.
Update today is the the replacement caliper was due to be fitted by OPC B next Thursday, got the dreaded call to say they were not in stock in either Porsche Reading or Porsche Germany and there was no information when they might be in stock.
He’s really upset and disillusioned and has decided to park the car up. I’m sorry for him but he’s not for turning or getting it repaired. I might add we are an almost three hour drive from OPC A and OPC B is a further two hours away.
He’s really upset and disillusioned and has decided to park the car up. I’m sorry for him but he’s not for turning or getting it repaired. I might add we are an almost three hour drive from OPC A and OPC B is a further two hours away.
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