OPC Not interested....
Discussion
So, had my first OPC experience on Saturday, have to say I'm not impressed. Looking at new Cayman, salesman friendly enough, even said would arrange 24hr test drive. Took all my details and said he'd call on Monday. Emailed him Tuesday and still heard nothing.
Fair enough, I'll go elsewhere, I thought. Emailed next nearest OPC on Tuesday aft, who got back to me in a couple of hours. Said they had two cars available for test on Saturday, but someone would call me back today. Heard nothing. I've read enough reviews /opinions on Cayman that would suggest they could almost sell themselves, but lack of interest / response from sales depts suggests they cannot be bothered.
Just wondered if this was normal and people just put up with poor service as the cars are worth it? It is making me think twice if it is this difficult when buying, what happens when something goes wrong. Maybe scared of selling more cars before they sort the emissions debacle out...
Interested in others' experience
Fair enough, I'll go elsewhere, I thought. Emailed next nearest OPC on Tuesday aft, who got back to me in a couple of hours. Said they had two cars available for test on Saturday, but someone would call me back today. Heard nothing. I've read enough reviews /opinions on Cayman that would suggest they could almost sell themselves, but lack of interest / response from sales depts suggests they cannot be bothered.
Just wondered if this was normal and people just put up with poor service as the cars are worth it? It is making me think twice if it is this difficult when buying, what happens when something goes wrong. Maybe scared of selling more cars before they sort the emissions debacle out...
Interested in others' experience
Thanks for all the replies, sure you are right about getting more responses phoning or going in, but when they've told you they'll call you, you expect them to do it (premium product should include better service) Just called the 2nd one back (Leeds) now waiting for a call back, but sounding like they haven't made any arrangements for a test drive. Receptionist very helpful/friendly so maybe will get somewhere. Trying to avoid going to ends of the country hence first one I tried was Sheffield. Unfortunately I think they are same dealer (JCT600) as Leeds.
he did say he was previously at BMW, perhaps that's the issue.
Got sorted this aft for Leeds, they didn't have anything booked in as he'd passed it onto someone else who was "too busy", but am now trying base Cayman and a BGTS on Saturday :-). They even emailed to confirm, so bit more hopeful now.
Got sorted this aft for Leeds, they didn't have anything booked in as he'd passed it onto someone else who was "too busy", but am now trying base Cayman and a BGTS on Saturday :-). They even emailed to confirm, so bit more hopeful now.
In the end, I had a great experience at Leeds yesterday. Friendly welcome from reception, and great service from Neil. Despite initial glitch in booking in last week, whole experience was a world away from that in Sheffield despite both being JCT600. Had a couple of hrs test driving base Cayman on our own, then accompanied drive in BGTS. At first my wife thought it was Ok, but just like sitting in any nice car. Then she drove it.... Suffice to say she had no objections to me placing an order.
Thanks for everyone's help/advice, offers of introductions etc. Will be on here a bit more as I work out my spec!
Thanks for everyone's help/advice, offers of introductions etc. Will be on here a bit more as I work out my spec!
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