Vodaphone tracker problems

[L.Len]

Anyone else having trouble ?
Vodaphone tracker on my new boxster. Says I’ve got to take it back the the opc to be rectified. Seems a load off hassle
My opc being 120 miles away.

[L.Len]

Charlie_1 said:

Mine was done today and was successful apparently , I say apparently as im working from home today so havent used car , im guessing the OPC will need to do a hard reset on it

Cheers. Did they do it while you waited ?

[L.Len]

ClioTrophy55 said:

L.Len said:

Anyone else having trouble ?
Vodaphone tracker on my new boxster. Says I’ve got to take it back the the opc to be rectified. Seems a load off hassle
My opc being 120 miles away.

Yes, I have exactly the same issue/correspondence on my July 2020 Cayman. Similar distance to OPC. And OPCs are booking up 4-6 weeks into the future (so no prioritisation of this as an issue), and a non-working tracker invalidates the insurance, so not great all round.

I mentioned this to vodaphone earlier today. They weren’t interested tbh. Even though they agreed insurance would be invalid if stolen

[L.Len]

Charlie_1 said:

L.Len said:

Charlie_1 said:

Mine was done today and was successful apparently , I say apparently as im working from home today so havent used car , im guessing the OPC will need to do a hard reset on it

Cheers. Did they do it while you waited ?

Hi no it was all remote , got a email on Thurs asking for permission to carryout an over the air update , i said yes, then this morning got another mail saying updated sucessfully , from the app i can track my car so am assuming its working

I tried that but it failed

[L.Len]

My local opc Solihull just rang me. They will need it for 2 days apparently to do the hard reset.

[L.Len]

Shiverman said:

L.Len said:

My local opc Solihull just rang me. They will need it for 2 days apparently to do the hard reset.

Solihull supposedly did a hard reset on my Spyder the other week and still no connectivity. B25 has never connected properly.

Vodafone have told me both need a hard reset, so I think it will be a trip to Silverstone for both cars and hopefully a reset will do the job.

Yeah my b25 has had problems from day 1. I don’t like the the thought of having have the seat or seats removed or lots of work done on my car.

[L.Len]

Voodoo Blue said:

I had untold problems with this system on my first Macan in 2014 and after not using it on 2 more Macans and 2 Boxsters I have no intention of using it on my B25. However after reading this I thought I'd see if it was connecting and surprise surprise the app claims the car doesn't exist.

I hope you guys get this sorted.

Cheers mate. I feel like phoning vodaphone and cancelling. Can I do this and get my money back ?

[L.Len]

Can the tracker subscription be cancelled and a refund received? Mines been nothing but trouble. It’s never worked properly

[L.Len]

MarkBoxSpyCR said:

Yes you can cancel it but there’s no refund on what you’ve paid for subscription.

Thanks. Can’t get my car into the opc for the hard reset till mid to end Jan. Surely vodaphone must reimburse lost days

[L.Len]

Boxster25 said:

L.Len said:

MarkBoxSpyCR said:

Yes you can cancel it but there’s no refund on what you’ve paid for subscription.

Thanks. Can’t get my car into the opc for the hard reset till mid to end Jan. Surely vodaphone must reimburse lost days

I was told Vodafone dont give any refund as the box is down to porsch. What i have gleaned from the 25 tracker problems is that if the diagnostic on the car connect app doesn't show a connection to the server and one from the server to the car than the tracker isn't working. The software update does appear to be working for mine atm.

Yeah vodaphone said they can’t connect to my 25 edition. Opc Solihull need the car for 2 days. God knows why that long ? Don’t want them removing seats etc.

[L.Len]

Twinfan said:

Tracker module is possibly behind the dash, under the seats is too easy to get at...

Thanks so they’ve got to take my new car interior to bits possibly ? They need it for 2 days my insurance won’t insure me without an active tracker as well

[L.Len]

I’ve asked Porsche for a refund on the £279 I paid approximately. It’s been nothing but trouble from the start

[L.Len]

Boxster25 said:

L.Len said:

I’ve asked Porsche for a refund on the £279 I paid approximately. It’s been nothing but trouble from the start

Ive just collected mine my opc kept it for the week to make sure the new software took hold. So far so good the work is just software other than removing and refitting a fuse. I was give a Macan to drive for the week. I will let you know if the tracker has any further problems after the reset.

Cheers mate

[L.Len]

I rang Porsche and vodaphone. They are refunding me I’ll look elsewhere for a good reliable tracker

[L.Len]

Fnumber1user said:

L.Len said:

I rang Porsche and vodaphone. They are refunding me I’ll look elsewhere for a good reliable tracker

The installer is the most important part of that equation. What part (broadly will do) of the UK are you?

Warwickshire Coventry area

[L.Len]

I complained to Porsche and vodaphone they refunded me in full
But I’m still getting texts and emails to say take it into the opc. Very poor imho