Pistonheads or more like piston wearing out!

[wise man]

Been a loyal customer for over ten years and suddenly got a call to say my costs will be doubled by someone new who lacks customer skills. Having tried to explain that the we are about to hit a major depression and selling a car is now like winning the lottery she simply did not understand and barked about new rates.

I also tried to explain how the site is loosing clients like privates sellers have gone down from 2900 in the summer to 1800 which is nearly 3rd gone. I explained that the website does very little promotion and never seen at any reputable events which again she didn't understand. Spoke to the main chap and again didn't have much luck. Sadly seems a new team who are keen to have a grand burial for this website.

How can some people who are not even loyal get free ads yet loyal ones asked to pay double???

To make matters worse I can't even access or make the site work on my iPhone and when I called no one seemed bothered to help or even call back.

I hope the top man reads this and understands the concerns. The site is great but sadly really not run well. Shame as it can really compete well with AT if it listened to clients and showed some care and respect to ones who have supported it for years...

[wise man]

Ah thanks for the heads up. Says it all create some fake revenue hike and then flog.

The site has gone down a fair bit so I guess they trying to revive it.

Doesn’t even work properly and no one care.

They use to be a really nice chap called Matt and he has gone. Wonder why??

Times like this you try and up sell to customers no push them away.

Buyers of the company beware and take note. Happy to help you understand the needs after all I have worked in advertising and was one of the main person who launched national sales at Autotrader in 90’s.

Could be a great site but you need people with passion and a love of cars....

Edited by wise man on Saturday 8th December 21:15

[wise man]

Thank you sunbeam alpine and Julian for your kind words. You are right but it’s guys like you that are loyal clients that put the cornflakes on my table so you do contribute.

Let’s hope they take note and listen to us all.

[wise man]

Hey ericoloso no worries these things happen. In reply to your post I don’t say much as being dyselxic sometimes ones words get a little jumbled.

But I do read posts as like to see what’s happening with you guys and many have bought plates from me too.

[wise man]

Ahh I see so I guess that says it all. I don’t think Mr trip advisor really cares about transparency in the UK car market it’s all about the dollar bills...

I have never really got on with EBay or had any trust with the way it’s works. Autotrader has gone down the pan too. Charges have shot up and big dealers get priority listing. Everything is changed for. £70 to advertise and another £50 to get priority. Cars and classic is a great site plus it’s free for trade and private.

Profits are going down but Greedy websites are pushing the small guys out. Shame as it’s the passionate car fans are being squeezed.

Would be good to see a new website launched. Time for me to grow a beard and become a barista

[wise man]

It has gone down hill a little as the response is pretty bad and prices going up.

Sad as use to be a good site

[wise man]

Well there you go. It’s people like you that are enthusiasts and by cars from people like me so if you not looking at classified then how will I sell.

Never mind I am sure someone is making a new site where we will all meet again that’s not about milking clients