Paid for my advert to be listed, - payment taken - not live?

[Mjfender26]

Hey, wondering if someone here could help, as i can’t get through to customer service.

I paid for my advert to go live, it says ‘not submitted’, and when I press send live, it asks for a second payment ?

I’ve already paid once so why hasn’t it gone live?

Thanks .

[Mjfender26]

Great, Thankyou.

[Mjfender26]

Yes tried around 30 times today, keeps going to one of two voicemails, annoyingly, 5 days now and they have my money.

I expect to have the 30 days from the day it goes live, not from 5 days ago.
Annoying!