720S Rejection
Discussion
Hi Guys,
Would appreciate some thoughts on whether i should go down the rejection route - here is the story.
Bought a new 720s from a Mclaren dealership in September 19 on finance (santander via the dealer), and had a rear end collision in December - car recovered and sent over to the main Mclaren body shop for repairs.
on a few occassions, Mclaren sent the wrong parts which ended up significantly delaying the repair works, i only got the car back in the first week of August '20. More than 7 months later.
Yesterday (less than a month since ive had it back) it sprung a coolant leak, and dumped a lot of fluid on my drive. ITs been recovered back to the supplying dealer today.
I am at the end of my tether with this car, i dont trust it, McLaren dont seem to be able to handle any sort of after sales services effectively at all.
Through this time, i have still been paying the monthly payments etc.
Do you reckon there is grounds for rejection?
Would appreciate some thoughts on whether i should go down the rejection route - here is the story.
Bought a new 720s from a Mclaren dealership in September 19 on finance (santander via the dealer), and had a rear end collision in December - car recovered and sent over to the main Mclaren body shop for repairs.
on a few occassions, Mclaren sent the wrong parts which ended up significantly delaying the repair works, i only got the car back in the first week of August '20. More than 7 months later.
Yesterday (less than a month since ive had it back) it sprung a coolant leak, and dumped a lot of fluid on my drive. ITs been recovered back to the supplying dealer today.
I am at the end of my tether with this car, i dont trust it, McLaren dont seem to be able to handle any sort of after sales services effectively at all.
Through this time, i have still been paying the monthly payments etc.
Do you reckon there is grounds for rejection?
Thanks for the input guys, yes the COVID situation has been a factor in this, however for Mclaren to supply the part incorrectly on three occasions has contributed immensely to the delays. They have had issues with their suppliers incorrectly labelling the parts.
The communication, urgency and handling of this whole saga has left me extremely disappointed with McLaren. ITs a shame really, i've enjoyed the car, no regrets on buying this and would likely buy another one once McLaren has learnt on how to deal with their customers and how to back up their infrastructure to support these awesome cars.
a 720s is imho on a different level to the 488 and huracan perf, they both feel a distinct step back compared to the 720s. Main issues lie with HQ and their lackadaisical approach to post sales.
For those asking, it was a non fault accident, some one rear ended me whilst i was stationary at a red light. Not a huge amount of visible damage but did require replacing crash cans (which were the wrongly supplied parts)
This coolant leak now less than a month since they've handed it over has left me not trusting the car or the workmanship of the repair.
The communication, urgency and handling of this whole saga has left me extremely disappointed with McLaren. ITs a shame really, i've enjoyed the car, no regrets on buying this and would likely buy another one once McLaren has learnt on how to deal with their customers and how to back up their infrastructure to support these awesome cars.
a 720s is imho on a different level to the 488 and huracan perf, they both feel a distinct step back compared to the 720s. Main issues lie with HQ and their lackadaisical approach to post sales.
For those asking, it was a non fault accident, some one rear ended me whilst i was stationary at a red light. Not a huge amount of visible damage but did require replacing crash cans (which were the wrongly supplied parts)
This coolant leak now less than a month since they've handed it over has left me not trusting the car or the workmanship of the repair.
Here is the actual timeline
13 December accident
16 December car at body shop
9 jan insurance approved
21 jan wrong part delivered
2nd feb wrong part delivered
21st feb wrong part delivered
23 March lockdown
10th May body shop reopened
10th July part supplied correctly
6th Aug car back to me
In this period mclaren/dealer/body shop haven’t supplied a courtesy car had to get one via third party insurer.
Had to escalate mid June to Higher ups in McLaren in order to get the correct part Delivered.
This isn’t a McLaren bashing post, as stated I love the 720s. But the way the above chain of events has happened is shocking for a 10k car let alone a car costing 225.
Through this period there has been no proactive contact from McLaren, they supplied a loan 570 after I escalated towards the beginning of July.
The coolant hose as an isolated incident is ofcourse not a reason to kick off, but combined with all the above, I don’t believe this is remotely acceptable.
13 December accident
16 December car at body shop
9 jan insurance approved
21 jan wrong part delivered
2nd feb wrong part delivered
21st feb wrong part delivered
23 March lockdown
10th May body shop reopened
10th July part supplied correctly
6th Aug car back to me
In this period mclaren/dealer/body shop haven’t supplied a courtesy car had to get one via third party insurer.
Had to escalate mid June to Higher ups in McLaren in order to get the correct part Delivered.
This isn’t a McLaren bashing post, as stated I love the 720s. But the way the above chain of events has happened is shocking for a 10k car let alone a car costing 225.
Through this period there has been no proactive contact from McLaren, they supplied a loan 570 after I escalated towards the beginning of July.
The coolant hose as an isolated incident is ofcourse not a reason to kick off, but combined with all the above, I don’t believe this is remotely acceptable.
Petrus1983 said:
Are you suggesting the 720S is your daily car and you needed a supercar being replaced during a time when no one was meant to travel for anything other than essential journeys?
yes the 720s is something i use as a daily, however i think you are mistaking the period it was unavailable to me for was much longer than the government advised "if you can work from home, you must" period. Rocketreid said:
Am I understanding this properly!!
Someone ran into the back of your McLaren and they were presumably liable?
If so then what’s this got to do with McLaren. Surely the third party is fully responsible he caused the accident and assuming he is insured it is upto them to repair your car to the correct standard.
It is the TP’s insurers who should provide the correct hire car, nothing to do with McLaren. I would have insisted they provided me with an equivalent car as their legal responsibility. The dealer, the body shop or McLaren should not be involved.
Any delays with McLaren parts may be down to the manufacturer and this is an issue but the fault in all this lies with the person who hit you and his insurers.
Apologies i should have quoted the part of this post regarding the hire car was a response to some one's question. Someone ran into the back of your McLaren and they were presumably liable?
If so then what’s this got to do with McLaren. Surely the third party is fully responsible he caused the accident and assuming he is insured it is upto them to repair your car to the correct standard.
It is the TP’s insurers who should provide the correct hire car, nothing to do with McLaren. I would have insisted they provided me with an equivalent car as their legal responsibility. The dealer, the body shop or McLaren should not be involved.
Any delays with McLaren parts may be down to the manufacturer and this is an issue but the fault in all this lies with the person who hit you and his insurers.
Edited by Rocketreid on Thursday 3rd September 16:07
The TP insurers did provide a similar car (not a McLaren) for a period, however the 720s should have been back with me end Feb.
i didnt have an expectation from Mclaren to provide a courtesy car until it became clear to me that these delays were caused by their own inability to correctly supply parts. i dont believe that incorrectly supplying parts on multiple occasions can be blamed on Covid.
In all the my (super)car ownership, i have yet to come across a situation where the manufacturer is unable to provide replacement parts.
The part was genuinely supplied incorrectly. Apparently their manufacturer of the part had mislabelled the part numbers on the crash cans.
As stated I did not have an expectation of them providing a courtesy car, however when it became clear that this was going to drag on I pushed them for it.
In my experience with Lamborghini, Ferrari etc if they end up being unable to rectify their faults in a timely manner the least they would do is be proactive in managing the customer, whether it’s communication or courtesy cars or whatever.
As stated I did not have an expectation of them providing a courtesy car, however when it became clear that this was going to drag on I pushed them for it.
In my experience with Lamborghini, Ferrari etc if they end up being unable to rectify their faults in a timely manner the least they would do is be proactive in managing the customer, whether it’s communication or courtesy cars or whatever.
So update on this car, it’s not just a loose hose, apparently there are 2 hose pipes that have rubbed together and ruptured... looks to be an engine out job. Another few weeks gone by the looks of it
Edit: I have 0 technical knowledge on cars - passing on what I’ve been told
Edit: I have 0 technical knowledge on cars - passing on what I’ve been told
Edited by rmaGL on Friday 4th September 18:37
Ferruccio said:
rmaGL said:
So update on this car, it’s not just a loose hose, apparently there are 2 hose pipes that have rubbed together and ruptured... looks to be an engine out job. Another few weeks gone by the looks of it
Edit: I have 0 technical knowledge on cars - passing on what I’ve been told
Why would it take “another few weeks” to replace a couple of hosepipes - even if they have to take the engine out??Edit: I have 0 technical knowledge on cars - passing on what I’ve been told
Edited by rmaGL on Friday 4th September 18:37
For those that are on the fence - I have had a Ferrari ff, huracan perf, evo, 488, db11 to name a few in the past few years.
In my opinion none of the above cars come close to the speed, agility and dynamism of the 720 - plus the doors are epic.
Yes every car has bits and bobs go wrong with it, the current issues I’m going through with my car are not outside the norm for super cars ownership.
What is outside the norm is the disregard shown by McLaren towards a customer. No ownership on resolving issues, no desire on communication and a total burying your head in the sand to problems.
Yes the parts were delivered incorrectly, but as per McLaren themselves they should have reacted faster when they found out they had a issue with their parts.
Overall there isn’t a better car in this price segment imo, and my issues may very well be an isolated incident on the vehicle itself, but I don’t believe the McLaren company itself has been able to build up the support structure to deal with problems when they inevitably occur.
I’m happy I got to experience a McLaren, but after this experience, I would rather get a car that’s 90% as good as the 720s but will be available to me when I need/want it.
So far it’s been off road for a total of 292 days out of 370 since I bought it.
In my opinion none of the above cars come close to the speed, agility and dynamism of the 720 - plus the doors are epic.
Yes every car has bits and bobs go wrong with it, the current issues I’m going through with my car are not outside the norm for super cars ownership.
What is outside the norm is the disregard shown by McLaren towards a customer. No ownership on resolving issues, no desire on communication and a total burying your head in the sand to problems.
Yes the parts were delivered incorrectly, but as per McLaren themselves they should have reacted faster when they found out they had a issue with their parts.
Overall there isn’t a better car in this price segment imo, and my issues may very well be an isolated incident on the vehicle itself, but I don’t believe the McLaren company itself has been able to build up the support structure to deal with problems when they inevitably occur.
I’m happy I got to experience a McLaren, but after this experience, I would rather get a car that’s 90% as good as the 720s but will be available to me when I need/want it.
So far it’s been off road for a total of 292 days out of 370 since I bought it.
Anonymous-poster said:
rmaGL said:
For those that are on the fence - I have had a Ferrari ff, huracan perf, evo, 488, db11 to name a few in the past few years.
In my opinion none of the above cars come close to the speed, agility and dynamism of the 720 - plus the doors are epic.
Yes every car has bits and bobs go wrong with it, the current issues I’m going through with my car are not outside the norm for super cars ownership.
What is outside the norm is the disregard shown by McLaren towards a customer. No ownership on resolving issues, no desire on communication and a total burying your head in the sand to problems.
Yes the parts were delivered incorrectly, but as per McLaren themselves they should have reacted faster when they found out they had a issue with their parts.
Overall there isn’t a better car in this price segment imo, and my issues may very well be an isolated incident on the vehicle itself, but I don’t believe the McLaren company itself has been able to build up the support structure to deal with problems when they inevitably occur.
I’m happy I got to experience a McLaren, but after this experience, I would rather get a car that’s 90% as good as the 720s but will be available to me when I need/want it.
So far it’s been off road for a total of 292 days out of 370 since I bought it.
I posted further up the page about depreciation and payments, this would be my annoyance and would be looking for who was at fault and looking for redress!In my opinion none of the above cars come close to the speed, agility and dynamism of the 720 - plus the doors are epic.
Yes every car has bits and bobs go wrong with it, the current issues I’m going through with my car are not outside the norm for super cars ownership.
What is outside the norm is the disregard shown by McLaren towards a customer. No ownership on resolving issues, no desire on communication and a total burying your head in the sand to problems.
Yes the parts were delivered incorrectly, but as per McLaren themselves they should have reacted faster when they found out they had a issue with their parts.
Overall there isn’t a better car in this price segment imo, and my issues may very well be an isolated incident on the vehicle itself, but I don’t believe the McLaren company itself has been able to build up the support structure to deal with problems when they inevitably occur.
I’m happy I got to experience a McLaren, but after this experience, I would rather get a car that’s 90% as good as the 720s but will be available to me when I need/want it.
So far it’s been off road for a total of 292 days out of 370 since I bought it.
carspath said:
davek-964 : Please do explain to me objectively and logically why you so happily and readily discount the possibility of there being a design fault .
Bearing in mind what the OP said , and he has been perfectly clear in what he has written , a design fault is not only a possibility , it seems to be the simplest and most likely explanation for the coolant leak .
Why have you yet again banged on about hose clips , when the OP has specifically said that the problem was caused by 2 pipes rubbing against each other and rupturing , and has specifically written that it was not caused by a loose hose ?
(A) OP has written : ''So update on this car, it’s not just a loose hose, apparently there are 2 hose pipes that have rubbed together and ruptured... looks to be an engine out job. Another few weeks gone by the looks of it ''
(B) davek_964 said:
'' One single instance of coolant hoses rubbing together, and now it's a 'significant design issue', could have been fuel lines etc etc? FFS.
It's more likely that the hose wasn't clipped in place properly. ''
Frankly , to any impartial party reading this thread , the issues of rejection , courtesy cars , delays , PCP payments , and poor service , will pale into insignificance compared to what would appear to some of us as the most likely explanation --- ie that a design fault led to the 2 hoses rubbing against each other , to the point of one or both hoses rupturing .
And yes , if the design principles used by the manufacturer caused 2 coolant hoses to rub against each other , the same design principles could / would also have been applied to other hoses within the car .... simple logic surely ?
And yes again , if it had been fuel hoses or brake hoses instead of coolant hoses , then the end result could have been much more serious ...... surely you agree ?
So davek-964 , please can you , having taken into account what the OP has written , give a logical reason for discounting a design fault out of hand ?
Writing ''FFS'' is all good and well , but it doesn't address the issue under discussion , and neither does talking about hose clips when the OP has specifically written that he has been told ( presumably by the McLaren dealer who examined the car ) that the coolant leak was not due to a loose hose .
It is incredible , that the really important issue , safety , seems to have been lost in the fog . The marque and model variant is irrelevant to this discussion , as it would be equally serious in any vehicle .
Keep in mind there was a rear end crash, before jumping to design fault, I would logically think it’s got something to do with the repair (no idea if that’s even possible). But a single Online documented incident of a hoses rubbing together - I wouldn’t jump to design fault. Bearing in mind what the OP said , and he has been perfectly clear in what he has written , a design fault is not only a possibility , it seems to be the simplest and most likely explanation for the coolant leak .
Why have you yet again banged on about hose clips , when the OP has specifically said that the problem was caused by 2 pipes rubbing against each other and rupturing , and has specifically written that it was not caused by a loose hose ?
(A) OP has written : ''So update on this car, it’s not just a loose hose, apparently there are 2 hose pipes that have rubbed together and ruptured... looks to be an engine out job. Another few weeks gone by the looks of it ''
(B) davek_964 said:
'' One single instance of coolant hoses rubbing together, and now it's a 'significant design issue', could have been fuel lines etc etc? FFS.
It's more likely that the hose wasn't clipped in place properly. ''
Frankly , to any impartial party reading this thread , the issues of rejection , courtesy cars , delays , PCP payments , and poor service , will pale into insignificance compared to what would appear to some of us as the most likely explanation --- ie that a design fault led to the 2 hoses rubbing against each other , to the point of one or both hoses rupturing .
And yes , if the design principles used by the manufacturer caused 2 coolant hoses to rub against each other , the same design principles could / would also have been applied to other hoses within the car .... simple logic surely ?
And yes again , if it had been fuel hoses or brake hoses instead of coolant hoses , then the end result could have been much more serious ...... surely you agree ?
So davek-964 , please can you , having taken into account what the OP has written , give a logical reason for discounting a design fault out of hand ?
Writing ''FFS'' is all good and well , but it doesn't address the issue under discussion , and neither does talking about hose clips when the OP has specifically written that he has been told ( presumably by the McLaren dealer who examined the car ) that the coolant leak was not due to a loose hose .
It is incredible , that the really important issue , safety , seems to have been lost in the fog . The marque and model variant is irrelevant to this discussion , as it would be equally serious in any vehicle .
Edited by carspath on Saturday 5th September 23:26
650spider said:
and when the I would then be amazed if a call to Woking would not of resulted in a 720 spider courtesy car as the coolant was a failure.
This is the additional annoyance - they have 2 courtesies available (as told by client services) so I can get a Volvo or a BMW in the interim. quick update, car was back mid sept, McLaren official response was along the lines of - "we are sorry you feel this way". Ive moved this car on now and back to something more reliable.
Its a shame, i love the 720s, nothing better than it on the road. I just wish McLaren sort themselves out sooner rather than later. I wouldnt touch another again whilst this approach and attitude remains.
Its a shame, i love the 720s, nothing better than it on the road. I just wish McLaren sort themselves out sooner rather than later. I wouldnt touch another again whilst this approach and attitude remains.
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