McMain Dealers- Your thoughts

[TheSilverSwoosh]

Hi all!

I work for the aftersales department of a McLaren main dealer (which shall remain nameless!) and I’m trying to get an insight into how we can improve our service.

Any thoughts you can offer on your frustrations with McLaren main dealer service departments, or things you’ve experienced that have stood out as being particularly good: I’d love to hear about them below. I'd also be interested in hearing if you use an independent, what your reasons are for doing so. Additionally, if you don't use your closest dealer, why is that?

I’m sure a lot of you use us so hopefully you’ll see any feedback you give brought to fruition in the coming months.

Thanks in advance!

Edited by TheSilverSwoosh on Thursday 8th October 08:36

[TheSilverSwoosh]

Thank you all, these are helpful comments. Not being able to provide like-for-like loan cars is a good point, it's a big frustration for us too.

As a dealer we obviously hear about your more serious concerns, as well as your positive feedback, but we rarely get to hear about the little niggles that make a difference to you and these are the things that are easiest for us to iron out. So thank you for the interesting read and please keep your comments coming!