Rejecting a New Car
Discussion
Good morning all
I purchased a new car in September, but I have been having issues with the gearbox. Unfortunately, the gearbox occasionally locks out 4th gear when changing down from 5th. I reported this to the manufacturer after 28 days of ownership, they advised me to take it to my local dealer as the supplying dealer is 480 miles away (long story). The local dealer drove it for about 10 minutes, but could not replicate the issue. Fortunately, my wife managed to record the issue when I was driving the and this was forwarded to the manufacturer. The manufacturer’s response in short was “we know there is an issue, but we can’t fix it”. As a result, I have rejected the car for a refund. The dealer and their legal team are in discussions with the manufacturer at the moment. Any advice on this issue would be very much appreciated.
Many thanks
John
I purchased a new car in September, but I have been having issues with the gearbox. Unfortunately, the gearbox occasionally locks out 4th gear when changing down from 5th. I reported this to the manufacturer after 28 days of ownership, they advised me to take it to my local dealer as the supplying dealer is 480 miles away (long story). The local dealer drove it for about 10 minutes, but could not replicate the issue. Fortunately, my wife managed to record the issue when I was driving the and this was forwarded to the manufacturer. The manufacturer’s response in short was “we know there is an issue, but we can’t fix it”. As a result, I have rejected the car for a refund. The dealer and their legal team are in discussions with the manufacturer at the moment. Any advice on this issue would be very much appreciated.
Many thanks
John
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