Another 'car bought but missing features' post

[Bluedot]

As per the subject really. Bought a Nissan Juke for other half recently but found the following features missing despite them being advertised on AutoTrader.

Around View Monitor, Blind spot monitoring, Lane departure warning system, Moving object detection, park assist.

I spoke to the dealer afterwards but they just said they had no say on what 'features' AutoTrader displays 'it just pulls in specs based on make/model etc.'.
We didn't really know what ParkAssist exactly was until we looked into it more after buying and when I questioned the dealer about it he just said because it had a rear camera that's what he would class as ParkAssist. I find this a little hard to believe as they have another Juke on their site with ParkAssist and have gone to the trouble of showing a picture of the dashboard screen with ParkAssist in action.
Anyway, the dealer has sort of said 'that's it, I was happy with the car when bought etc.' and to be honest if it was just one or two minor features then I'd put it down to experience but in this instance I feel ParkAssist is quite an important feature to be missed (as well as the other features).
The car was £10k, other half would like parking sensors fitted which would cost between £150 - £200, is it reasonable to ask for £200 from the dealer and we'll all put it down to experience ?

[Bluedot]

Sheepshanks said:

Bluedot said:

Around View Monitor, Blind spot monitoring, Lane departure warning system, Moving object detection, park assist.

Is 'park assist' Nissan's version of self parking? If so, those systems generally work well OK but few people use them as they're quite laborious. Wife's Tiguan has it and I've tried it a couple of times - she's never used it.

Around view monitor is the 360 camera thing - that's the one I'd be most bothered about. Blind spot assist is also pretty good. Lane departure is annoying.

Only thing I'd say is that on a used car these systems are very expensive to fix if they go wrong so avoiding them might not be a bad thing - usually the side cameras are in the door mirrors so if one gets damaged it makes replacing them very expensive and the system has to be re-calibrated too.

ParkAssist (I think from what I can make out) is actually just the Around View Monitor, so when you reverse you hit the camera button and it displays a top down view of everything around you, both sides, front and rear (re-reading it, they've specified the same feature then twice) as you reverse. I'm guessing that actually the other features are all tied in to the same thing i.e if you've got ParkAssist then blind spot and lane correction will also be fitted as they probably rely on the same hardware.

On a side note, I had self parking on my A-Class Merc and loved it for parallel parking, so easy to use.

I do have a degree of sympathy for dealers though trying to keep up to speed with the number of features and naming conventions available on modern cars.

[Bluedot]

bigandclever said:

You didn't know what Park Assist was till after buying the car and now it's apparently a critical item that's missing?

Nope, didn't know what ParkAssist was till after buying the car. Having said that, nor did/does the dealer.

Is it critical ? In the grand scheme of things, no, not really. If the dealer digs their heels then I'll probably just put it down to experience and move on with life but having researched similar experiences on PH it would appear some dealers are more flexible on these things than others. I'm just gauging what PH members would think reasonable.

[Bluedot]

Trevor555 said:

Did you print the advert off?

AutoTrader have supplied me a copy of the ad (excellent service if anyone ever needs their help)

[Bluedot]

J1990 said:

How recently? Are you still within the timeframe to return it?

Car purchased 10 days ago so well within timeframes but have no desire to return it, we're really pleased with the car but the missing features have left a bitter taste.
As I said in another post, if the dealer digs their heels in then we'll probably move on with life but worth asking the question first.

[Bluedot]

bigandclever said:

Personally I think it's unreasonable and dealers should stand by their adverts I would caveat that here, though, by assuming you paid what you thought was the right price for a car without all the bits you didn't know about, so what do you want out of the situation?

bluedot said:

The car was £10k, other half would like parking sensors fitted which would cost between £150 - £200, is it reasonable to ask for £200 from the dealer and we'll all put it down to experience ?

^This.

[Bluedot]

Quick update. Spoke to dealer again, they offered £100 so have just accepted that.
Could have dug my heels in to try and get more but I've got more important things to think about, just another life lesson learnt and will be more vigilant when buying a car next time.

Thanks for the replies and suggestions.